Transportation Services Coordinator

Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services.

We are seeking a Transportation Operations Coordinator with a strong customer service background to join our team at our Toronto location. In this role you will be customer-oriented and dispatch-focused, supporting both client, customer and internal service needs. You will be collaborating closely with internal teams, including dispatch, customer service, and warehouse teams to ensure smooth daily operations. Your commitment to service excellence will be key to ensuring our clients receive reliable, high-quality support and remain satisfied with our services we provide.

This role follows a Monday to Friday schedule, 8:30am till 4:30pm.

As a Transportation Services Coordinator, you will be responsible for:

• Performing daily tracking and coordination activities such as pick up schedules, return schedules, freight movement across terminals.
• On going communication with internal and external clients; including drivers, Clients, internal warehouse & customer service & dispatch teams.
• Managing paperwork and timelines and updating system status’ for freight.
• Monitoring appointments and ensuring adjustments are made accordingly.
• Initiate, create, and update data into logistics software.
• Proactively problem solving, completing phone calls, & updating Clients on variances.
• Responding to multiple tickets in a day (delayed freight, new address, re route, scheduling returns).
• Support local dispatch during peak season or backup.

You and Your skills:

• Ability to analyze, problem solve, prioritize tasks and meet deadlines.
• Strong organization and social skills to work with a team, independent initiative is an asset.
• High degree of accuracy and attention to detail.
• Experience in transportation/dispatch is considered an asset.
• Excellent customer service etiquette both over phone and email communication.
• Ability to thrive in high pressure and fast-paced environments.
• Ability to adapt to new technology and operating system.

While we thank everyone for their interest please be advised that only those selected for an interview will be contacted.

Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.

For more information about Frontier visit our website at www.frontierscs.com.

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