Travel Insurance Specialist

Who we are

Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world. Be a part of the solution.

About the role

The Travel Insurance Specialist is the frontline of Xodus’ customer interactions. They are responsible for selling and servicing travel insurance policies and handling any questions related to the customer’s travel insurance journey, focusing on communicating with our customers in whatever manner they desire. The role requires sales-focused individuals committed to protecting our customers' best interests.

What you'll do

• Provide expert advice, recommendations, and counselling to prospective customers about their travel insurance coverage, customizing insurance solutions to their unique needs
• Quote and sell policies to customers through an omnichannel contact center solution
• Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage, addressing concerns and inquiries in a professional manner
• Service existing customers' insurance products, assisting customers through pre-travel and ongoing travel disruptions, connecting them with medical and claims-related resources
• Continuous self-development via industry training and other courses
• Remain up to date with product knowledge in a dynamic environment

The skills you bring

• Accident & Sickness License or RIBO License is required
• Proficiency in a second language (French, Spanish, etc.) is preferred
• Motivated by a fast-paced, client-focused environment
• Interest in pushing the status quo and improving processes to better your and your peer's experience
• Professional verbal and written communication skills
• Attention to detail

What's in it for you

• Competitive salary, health, and dental benefits
• Flexible work hours
• 3 weeks vacation to start
• Paid sick time
• Career learning and development support
• A supportive and collaborative work environment

What's important to us

• Looking around corners: We want people who can anticipate challenges and opportunities, act with a sense of urgency, and take ownership of their work and outcomes.
• Creative problem solving: We want people who can think outside the box, generate novel ideas, and find effective solutions to complex and dynamic problems.
• Understand and exceed client and consumer expectations: We want people who can listen to and empathize with our clients and consumers, deliver high-quality products and services, and seek continuous feedback and improvement.
• Be a team player: We want people who can collaborate and communicate well with others, respect diversity and inclusion, and contribute to a positive and supportive work environment.

Xodus Travel Services Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Our Talent Acquisition team reviews all applications and a hiring manager always makes the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.