TRM Labs - Senior Solutions Architect (Pre-sales)

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

Team & Job Summary:

As a Senior Solutions Architect at TRM Labs, you will be responsible for delivering technical excellence and strategic guidance to customer accounts while also feeding back domain expertise into the broader Solutions Architecture team. In this role, you will oversee the technical pre-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions. Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team.

The impact you will have here:

• Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact.

• Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design.

• Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals.

• Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience.

• Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise.

• Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary.

About the Team:

• As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 8am-5:00 pm EST for meetings and collaboration.

• Our Solutions Architect Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Learn about TRM Speed in this position:

• Timely Documentation: You will deliver integration documents within 1-2 days by prioritizing tasks, reusing existing content, and focusing strictly on the document's goal.

• Immediate Contingency Solutions: You will resolve urgent client issues by quickly assessing the situation and providing immediate alternatives, like manually exporting critical data if a fix takes longer.

• Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer.

• Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals.

• Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.

• Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript)

• Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.

• High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes.

• Bonus: Previous experience in AI development is highly preferred.