Unit Clerk

Join the Heart of Excellence – Unit Clerk Opportunity

About Us:

Intercare is an accredited, Alberta-based company providing health and life enrichment services in continuing care centers since 1992. Our mission is to maintain dignity, offer choice, and support growth to those we serve.

Proudly known as The Heart of Excellence, we are committed to delivering high-quality continuing care with compassion and respect. At Intercare, we deeply value our employees whose dedication drives our success. We are equally committed to providing a safe, healthy, and rewarding work environment.

Join our team and make a meaningful difference!

Who Should Apply?

If you’re passionate about providing compassionate care, enjoy working closely with seniors, and take pride in creating a safe and supportive environment, this could be a great fit for you. We’d love to hear from you!

Position Details:

• Position Title: Unit Clerk
• Position Type: Multiple Positions Available – Casual
• Location: Opportunities available at Brentwood Care Centre.
• Hours of Work: Shifts include days, evenings, and weekends.
• Union Status: Unionized

Key Responsibilities:

• Reception & Customer Service:
• Greet and direct visitors, residents, families, and staff in a courteous and professional manner
• Respond to inquiries by connecting individuals to appropriate facility resources
• Answer and direct telephone calls promptly and accurately
• Distribute resident mail, flowers, and newspapers as required.
• Clerical & Record Management:
• Prepare and maintain resident health care records in line with corporate policies
• Initiate admission records, file reports, and manage discharged resident files
• Maintain updated addressograph cards and ensure charts are clean and in proper order
• Stock unit filing cabinets and maintain current forms in admission charts
• Prepare correspondence such as letters, memos, and meeting minutes as requested
• Update manuals and policy books on the unit
• Scheduling & Staffing Support:
• Under the direction of the Case Manager, prepare and post schedules for Clinical and Residential Service staff
• Call in replacement staff to fill scheduling gaps as directed
• Resident Support Coordination/Inventory Supplies:
• Organize resident appointments and transportation based on nursing staff requests
• Complete requisitions and process physician orders in accordance with policy.
• Monitor nursing supplies and coordinate reordering in consultation with Site Administrators.
• Teamwork & Continuous Improvement:
• Contribute to a positive team environment through respectful, open communication
• Participate in the orientation of new staff and share knowledge of clerical processes
• Collaborate with teams to identify, suggest, and support improvements in service delivery
• Demonstrate flexibility, patience, and a readiness to support others.
• Attend meetings, read minutes, and stay informed on updates relevant to the role.
• Health & Safety Compliance:
• Operate equipment and use chemicals according to manufacturers’ instructions
• Wear and maintain appropriate personal protective equipment (PPE)
• Maintain a clean, safe, and organized work area
• Report hazards, unsafe working conditions, or equipment malfunctions to a supervisor
• Understand and adhere to corporate Health and Safety policies, WHMIS, fire, and environmental safety procedures
• Professional Development & Engagement:
• Take responsibility for personal performance and actively seek learning opportunities
• Participate in meetings, training sessions, and project or committee work as required
• Demonstrate openness, flexibility, and a commitment to quality service
• Perform all duties in alignment with corporate, facility, and departmental policies and procedures.

Qualifications:

• Graduate of a recognized Unit Clerk course. Previous experience is desirable.
• Computer training or typing skills an asset.
• Ability to read, write, speak and comprehend the English Language
• Mentally and physically able to perform duties as outlined
• Ability to work independently with minimal supervision and to complete assignments in a safe and timely manner.
• Demonstrates concern and interest in providing a safe and attractive environment for residents, families, guests/visitors and staff.
• Demonstrates effective communication, problem-solving and organizational skills
• Ability to function as an effective team member with other staff, residents, families and the public.

What We Offer:

• A healthy work-life balance.
• Competitive compensation and benefits.
• A respectful, inclusive, and positive work environment.
• A collaborative, values-driven culture committed to quality care.
• Company-sponsored events and staff recognition.
• Access to an Employee Assistance Program (EAP).
• Opportunities for personal and professional growth.

For more information, visit https://www.intercarealberta.com/