Postuler

Publié il y a 4 jours

User support technician

@ Retreat Guru

Nelson, Colombie-Britannique

Temps plein3+ ans d’expérience
Postuler
SIGNAUX

En bref

Retreat Guru is hiring a full-time user support technician on a hybrid schedule, with work done both in person and remotely. The role responds to user computer difficulties, researches solutions, trains users and contributes to application redesign and usability testing. The posting asks for a college diploma or equivalent experience and 3 to less than 5 years of experience.

Responsabilités :

  • Respond to users experiencing computer difficulties
  • Research and implement solutions from manuals and documents
  • Provide advice and training to users
  • Maintain a problems and solutions log
  • Participate in software redesign and usability testing

Résumé des exigences :

  • College diploma of 1 to 2 years or equivalent experience
  • 3 to less than 5 years of experience
  • Call centre experience
  • Quality assurance experience
  • Excellent oral and written communication

Outils et compétences

Avantages mentionnés

Assurance maladieSoins dentairesAssurance vieCongés payésCongé parentalMieux-être
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-09
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsroute : modérés
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationCollégial (DEC) (exigé)
Cote de sécuritéCote de fiabilité
Avantages mentionnésCongés payés généreux, Congé parental généreux, Actions ou participation, Mieux-être, Aide au transport en commun

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Retreat Guru

ChampValeur
Offres sur Jobsy1
Description
Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Experience

3 years to less than 5 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide customer service
  • Manage incidents
  • Usability testing

Supervision

  • No supervision responsibility

Experience and specialization

Computer and technology knowledge

  • Project management software
  • HTML editing software
  • Software development
  • Mac OS
  • JavaScript
  • SQL
  • Spreadsheet
  • PHP
  • WordPress
  • HTML
  • Software quality assurance

Type of experience

  • Call centre

Area of work experience

  • Quality assurance or control

Area of specialization

  • E-commerce

Additional information

Security and safety

  • Basic security clearance

Transportation/travel information

  • Own transportation
  • Willing to travel

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting

Own tools/equipment

  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits

Health benefits

  • Dental plan
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • Group insurance benefits
  • Life insurance
  • Stocks/shares

Long term benefits

  • Maternity and parental benefits

Other Benefits

  • Free parking available
  • On-site amenities
  • On-site recreation and activities
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Wellness program

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