Veterinary Assistant/Receptionist

Company Description Legacy Veterinary Clinic is a pet-centered, stress-free practice dedicated to caring for companion animals with love, kindness, and respect. The team is a compassionate group of animal lovers who are committed to helping pets enjoy the best possible quality of life. The clinic offers both conventional and alternative medicine to provide a wide range of options for optimal health and wellness. Legacy Veterinary Clinic believes pets are family and aims to treat every pet as if they were their own, working closely with clients to keep animals happy and healthy. The team values communication and collaboration and looks forward to building long-term relationships with clients and their pets.

Role Description This full-time Veterinary Assistant/Receptionist role is an on-site position based in Calgary, AB. The role involves supporting veterinarians and technicians with safe animal handling, basic animal care, and preparing exam rooms and treatment areas. Day-to-day tasks include assisting with patient check-in and discharge, maintaining cleanliness and organization of the clinic, and helping with medical records and scheduling. The Veterinary Assistant/Receptionist will greet clients, answer phones, book appointments, process payments, and provide clear, empathetic communication about services and basic pet care. This role collaborates closely with the clinical team to ensure a calm, patient-focused environment and a positive experience for pets and their families.

Qualifications

• Candidates should possess strong Animal Care and Pet Care skills, including safe handling, monitoring behavior, and supporting overall wellbeing.
• Candidates should possess Veterinary Medicine-related skills, such as understanding basic veterinary procedures, terminology, and clinic workflows.
• Candidates should possess Customer Service and Client Education skills, including clear communication, empathy, and the ability to explain basic pet care instructions.
• Candidates should possess organizational and administrative skills, such as scheduling, record keeping, and accurate payment processing.
• Previous experience in a veterinary clinic, animal shelter, or pet care environment is an asset.
• Ability to work in a fast-paced setting, multitask, and remain calm and professional with animals and people.
• Comfort with computer systems and practice management software; willingness to learn new tools.
• High school diploma or equivalent required; additional training in veterinary assisting or animal health is beneficial.