Veterinary Consultant

As a Veterinary Consultant (DVM), you’ll provide phone consultations and diagnostic support to IDEXX customers, helping them make the most of our reference lab and point-of-care test results. This is a fully remote, full-time role with Monday through Friday shifts and occasional Saturdays.

The Medical Consulting Team within our Companion Animal Group (CAG) manages customer consultations for IDEXX reference lab and point-of-care testing, making sure veterinarians get clear, timely guidance they can act on.

In this role:

• You’ll provide high-quality phone consultations about diagnostic testing, including the clinical value of each test, how to interpret reference lab and point-of-care results, and recommended next steps for diagnosis and case management.
• You’ll know the tests offered by our Reference Laboratories, VetLab, and Rapid Assay, including specimen requirements, clinical utility, and how to interpret IDEXX-exclusive tests such as SDMA, proBNP, Lyme Quant C6, and Spec cPL/fPL.
• You’ll understand the technology behind our point-of-care tests, such as SNAP and VetLab products, and handle specimen handling and sample interference questions.
• When customers raise questions, concerns, or discrepancies about lab or point-of-care results, you’ll be the one who works through them with care.
• You’ll support CAG customer support, sales, and technical support teams through training and regular meetings, and you’ll take part in IDEXX educational and organizational meetings as they come up.
• Your day-to-day will include logging all consultation details in our Customer Relationship Management (CRM) system.

Why this role matters:

• Every consultation you take helps a veterinarian make a confident decision for a patient, and that ripples out to pets, people, and livestock. This role puts your clinical experience to work across our entire customer base, and it’s a chance to shape how our diagnostic tools are understood and used in practice.
• What you need to succeed:
• DVM or equivalent is required.
• Typically, 5+ years of experience in clinical practice.
• Ability to build an in-depth understanding of diagnostic test technology, including technical specifications and medical application.
• Excellent verbal and written communication skills, along with strong interpersonal skills and a service-oriented attitude.
• Strong organizational skills, including time management, multitasking, and coordinating with others.
• High self-motivation and the ability to work with minimal supervision.
• Familiarity with current topics and issues in clinical veterinary medicine.
• Computer skills, or the willingness to learn the required systems.
• A dedicated, quiet office space and high-speed internet with minimum speeds of 60 Mb/s download and 10 Mb/s upload, with hardwire access.
• Preferred: previous experience with or knowledge of IDEXX products and services.

What you can expect from us:

• Starting salary: $110000 -$115000 / year
• Opportunity for annual cash bonus
• Health / Dental / Vision benefits starting day one
• 5% matching 401k and employee stock purchase plan
• Paid time off and continuing education allowance
• Licensure and professional dues support
• Additional benefits including pet insurance, mental health resources, volunteer paid days off, and foundation donation matching, and much more!
• This is a full-time, fully remote role (5 days, 40 hours per week). Consultation shifts run Monday through Friday, 8 am to 9 pm EST, with occasional Saturday shifts (about one per month) and a rotating day off during the week when you work a Saturday.
• Onboarding is virtual, with possible travel to Westbrook, ME for in-person training events.

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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