Victim Services Team Supervisor

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 700 police officers and over 550 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting regular full-time opportunity for a Victim Services Team Supervisor to join our Community Partnerships Support Section within the Community Policing Bureau. The Victim Services Team Supervisor is responsible for providing leadership, guidance, and operational oversight to a team of Victim Services Caseworkers, ensuring service delivery is responsive, consistent, and aligned with the needs of victims and operational priorities.

This role operates in a fast-paced, emotionally demanding environment where staff regularly support individuals impacted by crime, trauma, violence, and crisis. The successful candidate will be a seasoned professional who can effectively navigate complex and sensitive situations, support staff through challenging circumstances, and maintain a calm, professional presence during high-stress and emotionally charged incidents.

The Victim Services Team Supervisor will possess exceptional interpersonal and conflict de-escalation skills, sound judgment, and the ability to build trust and rapport with victims, staff, police officers, and community partners. They must be comfortable making decisions in dynamic situations, managing competing priorities, and supporting individuals experiencing trauma while maintaining appropriate professional boundaries.

In addition to supervising staff, this position may provide direct crisis intervention and victim support services, collaborate with internal and external stakeholders, and contribute to the ongoing development of programs, processes, and service delivery standards. Significant independence, discretion, and judgment are exercised in performing the duties of the role.

Schedule / Hours of Work

This is an on-site position working approximately 40 hours per week. The current anticipated schedule is Monday to Friday, including both day and afternoon/evening shifts (approximately one week per month with shifts ending at 9:00pm). Flexibility is required as schedules are subject to change based on the operational requirements of a 24/7 policing environment.

RESPONSIBILITIES

• Supervises, schedules and reviews work of staff.
• Provides training, guidance, direction, mentorship to the Victim Services Caseworkers and support staff.
• Completes follow up with in response to critical incidents.
• Prepares and maintains relevant files, records and reports.
• Reviews and audits records and files for accuracy and completeness. Contributes to employee evaluations.
• Suggests new and improved administrative methods and procedures to enhance efficiency.
• Provides direct emergency crisis support to victims and witnesses of crime and other trauma at scene, in office, or other locations.
• Delivers presentations and briefings and provide information to management and others.
• Collaborates with other departments, agencies and levels of government.
• Develops and fosters effective partnerships with diverse groups, including community organizations, agencies, and SPS members.
• Coordinates with police, Crown counsel, and community agencies, and advocating for victims' rights and needs.
• Acts as a liaison with various business units and agencies, responding to internal and external inquiries.
• Assists in developing strategies and new initiatives involving various stakeholders.
• Attends callouts to support staff when required.
• Performs duties of Victim Services Caseworkers as required.
• Assesses client’s safety and risk, develops safety plans, and ensures ongoing monitoring and follow-up where appropriate.
• Makes ongoing recommendations based on policy, sound judgment and related principles.
• Assists with related operational requirements as needed.
• Assists other staff in performing their duties.
• Performs other job-related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the philosophy and objectives of a Victim Services Program.
• Knowledge of principles, practices and techniques of crisis intervention and follow-up support, as related to the work.
• Knowledge of the counselling and other resource agencies at SPS.
• Knowledge of the criminal justice system, including the judiciary and corrections systems.
• Knowledge of the dynamics of trauma and loss within diverse cultures.
• Knowledge of applicable computer programs, including but not limited to PRIME and JUSTIN.
• Knowledge of Provincial and federal legislation related to the work.
• Knowledge of SPS operations, policies and procedures.
• Knowledge of police terminology and reporting procedures.
• Knowledge of the Criminal Code of Canada.
• Ability to communicate effectively both orally and in writing.
• Ability to understand and effectively carries out oral and written instructions.
• Ability to maintain confidentiality in providing accurate, factual information to others.
• Ability to exercise considerable independence of judgment and action within specific guidelines.
• Ability to establish and maintain effective working relationships with various stakeholders including but not limited to SPS sworn members, employees, and external agencies.
• Ability to multi-task and manage time effectively.
• Ability to lead teams effectively.
• Ability to prepare and maintain complex records, correspondence, and reports.
• Ability to provide guidance, direction, training, and mentoring to staff.
• Ability to maintain confidentiality in dealing with sensitive information.
• Ability to make recommendations on policies, procedures and operations.
• Relevant level of Security Clearance.

QUALIFICATIONS

• Completion of Grade 12, supplemented by a post-secondary diploma/degree in a related field
• A minimum of five years of related experience including supervisory experience is required.
• An equivalent combination of education and experience may be considered.
• All applicants must obtain and maintain the required police clearance throughout their employment with SPS. This role also requires RCMP Reliability Status (security clearance).

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $48.54/hour to $55.03/hour (pay grade 29L).

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on November 27, 2026, however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.