Virtual Sales Consultant

Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry- leading manufacturer and distributor of premium home improvement solutions.

Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.

Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.

With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.

We are also proud to be the official jersey emblem partner of the New Orleans Pelicans and have forged strategic partnerships with USA Hockey and Habitat for Humanity. These partnerships reflect our passion for teamwork, excellence, and community involvement.

As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.

NewAge Products is looking for a friendly, energetic, highly driven Virtual Sales Consultant who enjoys interacting with customers and is passionate about delivering exceptional product experiences. The role is responsible for conducting live virtual product demonstrations for customers from the Experience Centre while taking ownership of the sales journey. The successful candidate will understand customer needs, demonstrate NewAge Products, answer product questions, recommend solutions, prepare quotes, and drive customers toward purchase.

KEY RESPONSIBILITIES:

Live Virtual Product Demonstrations

• Conduct scheduled and on-demand live virtual product demonstrations for customers from the Experience Centre.
• Present NewAge Products with confidence, enthusiasm, and strong product knowledge; demonstrate key features, functionality, quality, durability, and value.
• Tailor demonstrations to the customer's project, requirements, interests, and questions, and explain how NewAge products can solve specific needs.
• Confidently answer product, technical, installation, and service-related questions using hands-on demonstrations where appropriate.
• Follow established demonstration scripts, processes, and presentation standards while maintaining a natural, personalized interaction.
• Identify relevant upselling and cross-selling opportunities and transition naturally from demonstration into sales consultation and product recommendation.
• Maintain a professional, energetic, and engaging presence while on camera and continuously develop product knowledge.

Sales & Customer Consultation

• Meet or exceed weekly, monthly, and annual sales targets.
• Build rapport and professional relationships through virtual interactions; qualify customers using clear, direct, and exploratory questions.
• Understand the customer's project, space, requirements, preferences, budget, and timeline, and recommend the most suitable products and solutions.
• Confidently promote and sell NewAge Products; guide customers through product selection and purchasing decisions.
• Prepare accurate quotes and assist customers with draft orders and completed purchases.
• Follow up consistently, overcome objections, and take ownership of opportunities from initial interaction through sale and follow-up.
• Upsell and cross-sell relevant products, accessories, and services while ensuring recommendations remain customer-focused.
• Maintain accurate customer information, notes, opportunities, and follow-up activities in required systems.

Customer Follow-Up & Conversion

• Follow up promptly after live demonstrations and virtual consultations.
• Maintain ownership of open sales opportunities until converted, lost, or appropriately handed off.
• Provide relevant product information, recommendations, quotes, and clear next steps.
• Coordinate with Direct Sales and Design teams when additional support is required and track all follow-up activities in the required CRM and communication tools.

Product Knowledge & Customer Experience

• Become a product knowledge expert across NewAge product categories, including features, benefits, specifications, availability, promotions, pricing, and services.
• Deliver a personalized, informative, and memorable customer experience during every virtual interaction and act as a knowledgeable NewAge brand ambassador.
• Stay informed about new products and changes to existing products; use product knowledge to build customer confidence and support conversion.
• Share customer feedback, recurring questions, and identified gaps with leadership to support product and process improvements.

Team Collaboration & General Duties

• Work closely with Direct Sales, Design, Concierge, and Experience Centre teams to ensure a seamless customer journey.
• Follow established processes for customer assignment, demonstrations, consultations, quotes, orders, and follow-ups.
• Manage personal workload effectively, maintain accuracy and quality, and support individual and team goals.
• Demonstrate flexibility as priorities change; identify issues affecting customer experience or sales and escalate them
• appropriately.
• Support other Direct Sales and Experience Centre activities as required.

What to Expect

• A significant portion of the role will involve conducting live virtual product demonstrations from the Experience Centre.
• You will regularly be on camera and may be recorded while conducting demonstrations for individual customers or groups.
• You will spend considerable time on your feet while moving through Experience Centre spaces and demonstrating products.
• Some demonstrations may require hands-on interaction with products to demonstrate capacity, functionality, strength, durability, and other physical features.
• You will be expected to quickly transition between demonstrating, consulting, and selling based on customer needs.
• The role requires strong comfort with virtual customer interactions, presentations, and live demonstrations. Evening and weekend availability may be required based on business and Experience Centre operating requirements.

Qualifications & Experience

• Minimum 2–3 years of experience in sales, retail sales, customer service, contact centre, hospitality, or a similar customer-facing environment.
• Proven experience meeting or exceeding sales targets, with strong consultative selling, upselling, cross-selling, and objection-handling skills.
• Experience conducting product demonstrations, presentations, consultations, or virtual customer interactions is an asset.
• Experience selling remotely or virtually is an asset; home improvement, garage, storage, outdoor, appliance, or interior design experience is an asset.
• Experience with 3D design software or home improvement design is an asset.
• Exceptional verbal and written communication skills and strong presentation skills; confident engaging customers virtually and on camera.
• Comfortable being recorded and conducting live demonstrations for individuals and groups.
• Strong ability to build rapport, make confident recommendations, manage multiple opportunities, and maintain follow-ups.
• Proactive, results-oriented, self-motivated, organized, and adaptable with strong influencing, communication, and problem-solving skills.
• Proficient with Microsoft Office, particularly Outlook, Word, and Excel.

NEWAGE OFFERS:

• Hourly rate and bonus is based on experience and highly competitive for the right candidate.
  • This is an existing vacancy and the hourly range for this position is $24.00 to $31.00 per hour (CAD) at the time of the posting.
• Benefits Package
• An opportunity within a growing, fast-paced company, well established in its industry.
• Fun! We celebrate successes and hold special events to build strong teams.

HOW TO APPLY:

If you’re intrigued by job profile described above, we invite you to apply with your resume and cover letter illustrating how you would be an ideal fit with our team. We thank all interested candidates for applying and will contact those who qualify for an interview. No phone calls please. Offers of employment are contingent on the successful completion of a thorough background check.

NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.

USE OF AI IN HIRING:

AI enabled tools may be used to support parts of the recruitment process. All hiring decisions are made by human reviewers.