Volunteer - YMCA Experience Ambassador

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated volunteers bring energy, positivity, and inclusivity to everything they do. Volunteers are an integral part of our team, donating their time, experience and talents to collectively work to ignite the potential in people.

We seek volunteers who are looking for opportunities to give back to their community, meet new people and gain new experiences. Apply now to become a valued member of our Volunteer Team and learn about the perfect opportunity for you!

About the Role:

YMCA Experience team is often the first point of contact for both new and returning members, playing an essential role in creating a welcoming and inclusive environment. YMCA Experience Ambassadors help build strong relationships by greeting members and visitors, offering assistance, and sharing helpful information about our programs and services. Ambassadors in this role are customer-focused, enthusiastic communicators, and comfortable engaging with people of all ages and backgrounds.

Responsibilities:

• Monitor the access station at the Y Experience Desk, warmly welcoming and farewelling all members and guests. This high-traffic area can be fast-paced, requiring volunteers to be confident, adaptable, and comfortable multitasking while delivering exceptional customer service.
• Circulate throughout the entire facility continuously and take action to communicate and build relationships with members while providing exceptional customer service
• Relay information and answer questions about YMCA memberships, programs and services
• Identify and take action to address any minor concerns with facility cleanliness, maintenance, participant behaviour and safety
• Support member engagement initiatives such as Listen360 surveys, collecting anecdotal feedback and special events
• Support with giving building tours for prospective members, asking probing questions to learn about their wants and needs and providing tailored membership and program information
• Promote and raise awareness about the YMCA’s charitable status, fundraising efforts and community impact
• Demonstrate and role model personal understanding of and appreciation for the mission, vision, and values of the YMCA

Qualifications:

• Minimum 15 years of age
• Able to obtain a Police Information Check and Vulnerable sector check
• First Aid & CPR-C is an asset
• Flexible work schedule – including early mornings, evenings, weekends and stat holidays
• Friendly, enthusiastic and passionate about the YMCA mission
• Experience working with others in a customer service capacity is an asset
• Excellent interpersonal, communication, problem solving and multitasking skills
• A love of relationship building paired with an ability to make all feel like the Y is a place they can belong

Why volunteer at our YMCA?

YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y as a volunteer means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a volunteer opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, all volunteers are required to provide a satisfactory Police Information Check with Vulnerable Sector Check prior to their first shift and every three years thereafter.