Warehouse Operations Supervisor | Night Shift

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Reporting to the Operations Manager, the Operations Supervisor is responsible for leading warehouse operations on the assigned shift, ensuring a safe, productive, and customer-focused work environment. This role oversees team performance, operational efficiency, quality standards, and employee development while driving continuous improvement initiatives.

Key Responsibilities

• Lead and support warehouse team members to achieve operational, productivity, and customer service objectives.
• Plan and schedule labour resources to meet daily workload demands while controlling costs.
• Conduct shift start-up meetings and communicate operational priorities, safety expectations, and performance goals.
• Monitor workflow and ensure orders are picked, packed, and shipped accurately and on time.
• Track key performance indicators (KPIs) and identify opportunities to improve productivity, quality, and service levels.
• Coach, mentor, and develop employees through regular feedback, training, and performance management.
• Foster a positive, accountable, and inclusive workplace culture focused on employee engagement and teamwork.
• Build and maintain strong relationships with customers by ensuring service expectations are met.
• Ensure compliance with all company policies, customer requirements, and health and safety regulations.
• Investigate operational issues, implement corrective actions, and support continuous improvement initiatives.
• Maintain accurate labour, attendance, and operational records.
• Perform other related duties as assigned.

Qualifications & Experience

• Minimum 5 years of warehouse, distribution, or logistics experience; 3PL experience is considered an asset.
• Minimum 2 years of supervisory or leadership experience in a warehouse or distribution environment.
• Experience leading teams in a fast-paced operational setting.
• Strong knowledge of warehouse operations, inventory processes, and shipping activities.
• Proficiency with Microsoft Office and Warehouse Management Systems (WMS).
• Demonstrated ability to prioritize tasks, solve problems, and make sound decisions.
• Strong attendance record and commitment to workplace safety.

Skills & Competencies

• Leadership and Team Development
• Customer Focus
• Communication and Relationship Building
• Problem Solving and Decision Making
• Planning and Organization
• Continuous Improvement Mindset
• Change Management
• Results Orientation
• Business and Operational Acumen

Education

• Post-secondary education in Business, Logistics, Supply Chain Management, or a related discipline is preferred.
• An equivalent combination of education and relevant experience will be considered.

Work Schedule

• Monday to Thursday, 8:00 PM to 6:00 AM (10-Hours Shift)

• Full-time position

• During the training and onboarding period, flexibility may be required to work alternate shifts or hours as needed

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering
  

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.