Warranty/Internal Assistant Service Manager - Oakville Volkswagen

Warranty/Internal Assistant Service Manager

Oakville Volkswagen | Weins Auto Group

Weins Auto Group is looking for a Warranty/Internal Assistant Service Manager at Oakville Volkswagen. We are seeking an organized individual who has excellent attention to detail and work ethic. This position is an integral role at Weins Auto Group and is responsible for supporting the warranty processing activities.

We value our employees and believe in our staff, work-life balance, and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career.

See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Responsibilities:

• Facilitate the processing of reconditioning preowned vehicles for the sales department Coordinate the preparation of new cars for delivery to customers on behalf of the new car department

• Work directly with Sublet Vendors, Body Shops, Detailers, Parts & Accessories as a liaison between Service and Sales

• Control internal UCD repair orders and ensure timely control of reconditioning reports to be forwarded to UCD Manager.
• Invoice ‘detailing’ repair orders and ensure timely control of services/repairs.

• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Initiate and process repair orders for internal reconditioning and express lube as required.
• Assume the role of ASM in any situation deemed necessary by management.
• In absence of cashier, determine whether payment is cash, charge or debit and receive payment from customer.
• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communications with the technical staff regarding job status changes.
• Advise express lube customers when work is finished on their vehicles.
• Review additional work recommendations with customers and schedule an appointment for the work to be performed.
• Become familiar with all warranty policies and procedures, and process daily warranty claims.
• Perform any other administrative tasks as directed by management.

Qualifications:

• Exceptional written and oral communication skills
• Excellent organization skills and the ability to multi-task
• Ability to communicate well with both internal and external stakeholders
• Strong Team Player and Collaborator
• Valid Ontario Driver’s License with clean driver’s abstract

Pay Rate: $45,000 - $65,000

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our recruitment and training process, WEINS Canada (O/A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to:

Assess skills and competencies through simulated training environments.

Analyze responses to training modules or testing scenarios.

Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code. If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at [email protected].

Successful candidates will be subject to background checks not limited to criminal, credit, educational and or employment verification.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.