Work from Home - Government Service Representative (Bilingual)

Help Citizens Access Important Government Services from the Comfort of Home

Are you a detail-oriented professional who enjoys helping people while working in a structured and fast-paced environment?

NQX is seeking Customer Service Government Representatives to support citizens by providing information, guidance, and assistance with government services. In this role, you'll assist callers with important administrative processes, navigate multiple systems, accurately document information, and ensure every interaction is handled professionally and confidentially.

If you enjoy helping people, following established procedures, and delivering exceptional service while working from home, we'd love to hear from you.

What you’ll love about this role

• The comfort of working from your own home.
• Monday to Friday schedules, enjoy your free weekends!
• Competitive salary of $17.50/hour.
• Fully paid training.
• Opportunities to build valuable customer service and administrative experience.
• Complete benefits package after six months, including comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance products and services.
• Supportive team environment with ongoing coaching and development.

What you’ll be doing

As a Customer Service Government Representative, you will assist citizens by phone and provide professional support related to government programs and services. Your responsibilities will include:

• Responding to inquiries in a professional, respectful, and empathetic manner.
• Listening actively to understand individual needs and concerns.
• Providing guidance and information related to available programs, services, and support options.
• Assisting individuals in navigating processes and next steps with patience and care.
• Navigating multiple computer systems while speaking with callers.
• Accurately documenting interactions and relevant information.
• Handling confidential and sensitive information with the highest level of discretion.
• Following established policies, procedures, privacy, and security requirements.
• De-escalating difficult conversations and providing solution-focused support.
• Connecting individuals with appropriate resources and support services when needed.
• Demonstrating empathy, resilience, and professionalism when supporting people experiencing complex or vulnerable situations.

What makes you successful

• Strong customer service skills and a genuine desire to help people.
• Excellent verbal communication and active listening abilities.
• Confidence working with multiple computer systems simultaneously.
• Strong attention to detail and accuracy when documenting information.
• The ability to remain calm, professional, and respectful during challenging conversations.
• Strong organizational and problem-solving skills.
• Reliability, accountability, and a strong work ethic.
• A willingness to learn, accept coaching, and continuously improve.
• The ability to follow policies, procedures, and privacy standards consistently.

Requirements

• Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;

• Available to work from 35 to 40 hours per week.
• Available to work during all business hours: Monday to Friday from 8:30 am to 5:00 pm. (EST).
• Reliable high-speed internet connection of at least 25 Mbps.
• Have a secure, quiet workspace at home.
• Reside in the province of Quebec.

Training start date: November 26^th, 2026

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!

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