YEG Assistant Manager

LOCATION: YEG

POSITION TYPE: Full-time, salary

POSITION OVERVIEW

Join our team at GRETA YEG as an Assistant Manager and play a key role in crafting unforgettable experiences for our guests. You will be responsible for coaching and mentoring our team while maintaining our commitment to exceptional hospitality, high-quality food and beverage programs, and seamless operations. Additionally, you will leverage your expertise in social media to enhance our brand presence and engagement. If you're a people-person who excels at social media strategy, loves event execution, and thrives in fast-paced environments, this role is for you!

SKILLS & QUALIFICATIONS

• Experience in social media content creation, strategy, community engagement, and performance analytics (TikTok, Instagram)

• High proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar) is required

• Experience with POS systems, (specifically LightSpeed is considered an asset)

• Experience with reservation booking systems such as OpenTable or similar is considered an asset

• Strong leadership skills with a demonstrated ability to coach and mentor team members

• Basic understanding of labour cost management, scheduling, and productivity targets

• Familiarity with inventory controls, ordering processes, and cost of goods (COGS) management

• Thrives in a fast-paced environment with excellent organizational and multitasking abilities

• Outstanding verbal and written communication skills

• Detail-oriented, ensuring superior guest experiences and operational efficiency

• Working knowledge of progressive discipline, performance management, and coaching techniques

• Ability to support recruitment efforts including interviewing, onboarding, and training new hires

• Understanding of workplace policies, health & safety standards, and respectful workplace expectations

• Strong understanding of brand standards and ability to execute consistently

• Commercial awareness with a mindset toward driving revenue (events, upselling, guest retention)

• Ability to de-escalate guest concerns and resolve conflict in a professional manner

• Minimum 1 year of hospitality management experience

• Experience with scheduling tools (e.g., PUSH or similar) considered an asset

• Exposure to HRIS or payroll systems (e.g., PUSH,) considered an asset

• Willingness to relocate to any major city in Canada or the US after 1 year considered an asset

DUTIES & RESPONSIBILITIES

• Oversee and ensure the delivery of exceptional guest experiences through high service and product quality standards

• Assist in coaching and developing the team while actively contributing to store decision-making

• Support the recruitment, onboarding, and training of new team members to ensure a strong cultural and operational fit while following company procedure

• Reinforce company culture, values, and service standards through daily leadership and presence on the floor

• Provide real-time coaching, feedback, and performance support to team members during shifts

• Assist in addressing employee concerns and escalating issues appropriately to senior leadership

• Lead shifts from the floor, ensuring effective staffing levels, service flow, and team accountability

• Monitor labour against sales in real time and adjust staffing or deployment as needed

• Ensure opening, closing, and cash handling procedures are executed accurately and consistently

• Identify and troubleshoot operational inefficiencies or service gaps proactively

• Assist with inventory counts, ordering, and tracking of food, beverage, and supplies

• Support the management team in achieving sales targets, cost controls, and profitability goals

• Contribute to daily/weekly reporting (sales, labour, guest feedback, social performance metrics)

• Maintain our commitment to high-quality food and beverage programs

• Regularly mentor and train employees to uphold company standards

• Act as a point of escalation for guest concerns and ensure timely, professional resolution

• Proactively engage with guests to build relationships and enhance overall experience

• Monitor online reviews and support responses where required

• Ensure adherence to all health, safety, liquor, and employment standards regulations

• Maintain cleanliness, organization, and brand standards across all areas of the venue

• Support implementation of company policies, procedures, and operational updates

• Execute in-store marketing initiatives, events, and promotions in collaboration with leadership

• Identify local partnership or community engagement opportunities to drive traffic

• Perform necessary administrative tasks to support smooth store operations

• Collaborate with marketing and leadership teams to drive social media growth and engagement

AVAILABILITY REQUIREMENTS

• This role requires flexibility to work evenings, late night, weekends, and holidays.

COMPENSATION, PERKS & BENEFITS

• Total compensation: $65,000 - $80,000 inclusive of gratuities and bonus opportunities.

• Paid vacation

• Comprehensive health benefits package, including dental, critical illness, life insurance, paramedical, out-of-country emergency medical, prescription drugs, (after 3-month full-time probationary period) offered at a prorated rated

• Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace

• Annual GRETA Merch Allowance

• Professional Development opportunities

• Duty meals

• Referral Program

• Goodlife Membership Corporate Rate