YouTube Ops & Member Success Lead

YouTube Ops & Member Success Lead

Chamberlain Real Estate Group | Real Broker is Calgary's most education-driven real estate team. Our YouTube channel has 22.5K+ subscribers, brings in $1.1M+ in annual GCI, and drives 40 to 60% of our sales, all from value-first content.

Attraction by Video is our coaching company. We teach real estate agents and other service business owners to grow with YouTube, and we help run some of their channels.

We're looking for someone who loves keeping things moving. You'll run everything that gets published across our YouTube channels, and you'll make sure every member we work with feels looked after and keeps making progress.

What you'll do

Publishing

• Review every video before it goes live: right cut, right links, right end screen
• Upload and package videos in YouTube Studio using our packaging rules
• Write and send the Chamberlain Real Estate Group | Real Broker newsletter
• Build and write a weekly Attraction by Video newsletter
• Turn Jared's daily reels into Skool posts and outbound emails

Member success

• Call every member monthly to see how they're doing and where they're stuck
• Help run our weekly coaching calls
• Run each member's projects in Notion from first idea to finished, and keep them moving
• Follow up on audit requests and new member onboarding
• Keep our member community active, in Skool and one-on-one

Building member projects

• Build lead magnets, landing pages and funnels for our members using Claude, Claude Code and Claude Design
• Test every link and form so members never ship something broken
• Learn new tools quickly as we build more for members (we'll teach you our approach)

Keeping the team on track

• Every Friday, send Jared a clear update: what got done, what's next, upcoming shoot dates, and what you need from him and by when

You'll be a great fit if

• You spot a project slipping before anyone asks, and you do something about it
• Your projects live in a system (Notion, ideally) where anyone could see where things are
• Writing comes easily to you, and you can match someone else's voice
• AI tools like Claude are part of how you work: you give them real context, then read and edit everything before it goes out
• Talking to people on the phone and building relationships gives you energy
• You've managed a community or membership and know what it takes to keep members engaged and getting results
• New tech doesn't scare you. You have some technical background and pick up tools like Claude quickly
• Funnels make sense to you (landing page, form, follow up emails), even if you've never built one start to finish
• Basic marketing makes sense to you, like why a subject line or the first line of a video matters

Nice to have

• YouTube Studio experience
• GoHighLevel
• Skool
• Something you've already built with Claude or another AI tool
• Canva
• A background in real estate, coaching or a service business

Details

• Full-time, Monday to Friday
• In person in Calgary, or remote
• $65,000 to $75,000 a year, based on experience

How to apply

1. Record a 2 to 3 minute Loom introducing yourself. Tell us about a project you kept moving when nobody else was pushing it.
2. Fill out the application and paste your Loom link in the first question.
   

Shortlisted applicants will complete a short paid writing test.