Zuora Solution Architect- Canada

Who We Are

Slalom is a fiercely human business and technology company that leads with outcomes and teams with leaders, bringing more together. Our purpose is to help people and organizations dream bigger, move faster, and build better tomorrows for all. Every day we bring our heads and our hearts to being a trusted copilot, respectful challenger, and unwavering champion for each of our customers.

Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered services company. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Job Title: Zuora Solution Architect — Enterprise (Vacant role)

Who You’ll Work With

We help our clients bring impactful customer experiences to life and make them the heroes of their transformation stories. We’re committed to building a diverse and inclusive team, where people are celebrated for bringing their authentic selves to work and creating solutions that serve diverse populations in innovative ways.

Our team includes customer strategy experts, technology and industry specialists, organizational change consultants, and project delivery leaders. We offer continued growth opportunities and meaningful work aligned with our people’s personal and professional goals.

The Zuora Solution Architect leads the design of subscription billing and monetization solutions for enterprise clients. This person connects business goals and requirements to scalable Zuora architectures, guides implementation teams, and advises clients on billing strategy and best practices. The role also supports proposals, new business opportunities, and knowledge sharing.

Responsibilities

• Lead discovery and architecture workshops to understand business objectives, current-state systems, requirements, and constraints.
• Translate business and technical requirements into end-to-end Zuora solutions, including billing, product catalog, pricing, invoicing, payments, and revenue processes as applicable.
• Define solution architecture across Zuora and connected platforms, including CRM, ERP, payment gateways, tax, revenue management, data platforms, and other enterprise systems.
• Create and present architecture diagrams, integration designs, data flows, and solution documentation for technical and business audiences.
• Guide product and pricing design, subscription lifecycle management, order changes, billing operations, and related business processes.
• Establish integration, data migration, security, scalability, and nonfunctional requirements in collaboration with client and delivery teams.
• Assess solution options, identify dependencies and risks, and provide detailed estimates for proposed approaches.
• Provide architectural direction to product owners, developers, integration teams, and other delivery roles throughout implementation.
• Review solution designs and configurations to ensure they meet requirements and follow sound architecture practices.
• Advise clients on billing strategy, platform capabilities, and opportunities to simplify or improve their monetization processes.
• Support sales efforts by estimating technical scope, contributing to proposals, presenting to prospective clients, and developing proof of concepts as needed.
• Share knowledge and contribute to internal capability development and marketing activities.
• Travel up to 50%, based on client and project needs.

Qualifications

• 5+ years of experience with the Zuora platform, including significant experience designing enterprise solutions.
• Experience as a Solution Architect or in a comparable architecture role on at least three projects of six months or longer.
• At least two end-to-end Zuora Billing implementations, including responsibility for solution design.
• Strong understanding of subscription lifecycle and billing processes, including product and pricing models, order changes, invoicing, payments, and collections.
• Experience designing integrations between Zuora and enterprise platforms such as CRM, ERP, payment gateways, tax services, and revenue systems.
• Understanding of data models, product and pricing master data, data migration, and data governance.
• Knowledge of revenue recognition, financial reporting, and ERP integration; hands-on experience is a plus.
• Experience with B2B or B2C e-commerce and subscription business models is highly desired.
• Ability to assess architecture tradeoffs, manage dependencies, and communicate risks and recommendations clearly.
• Demonstrated ability to work across client, business, and technical teams; influence stakeholders; and guide delivery in a changing environment.
• Strong client-facing written, verbal, and presentation skills.
• Zuora certifications are a plus, or the ability to earn relevant certifications within the first several months of employment.
• Bachelor’s degree in Computer Science or a related field, or equivalent experience.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Hybrid/In office: We are hybrid but there are expectations that if your team leader or client requires you onsite that you are able to meet those expectations/requirements

Slalom is committed to fair and equitable compensation practices. For this position, the expected base salary pay range is $113,000 to $130,000 In addition, there is potential for a 10% discretionary bonus based on individual and company performance. Actual compensation will depend upon individual’s skills, experience, qualifications, and other relevant factors.

Slalom Employee Perks:

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual “Thrive Well-Being” Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.