12 Month Contract E-Commerce Digital Coordinator

Company Overview

Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

Reason for vacancy: This is a backfill for an existing position within the team.

Annual Salary $50,000 - $60,000

The E-Commerce Digital Coordinator ensures Gerrie Electric’s digital operations run smoothly and profitably across platforms such as Gerrie.com, VoltDepot.ca, Amazon, PIM, and customer automation systems, while maintaining accurate product data, supporting customers and internal teams, and driving online sales performance.

Key Accountabilities

Order Management and Fulfillment Support

Manage and adjust orders to support successful fulfillment (address updates, inventory transfers, order changes).

Review and manage orders on hold, including approvals, cancellations, and refunds through Accounting.

Communicate ETAs, back-order updates, and order status to customers.

Support pricing breakdowns and approvals for shipping orders.

Customer Service and Customer Enablement

Respond to customer inquiries (email and phone) and take appropriate action or escalation.

Train customers and internal employees on how to use the website (onsite and offsite).

Set up new customer accounts, maintain customer lists, and communicate login details.

Support customers with troubleshooting and order-related questions.

Website, PIM and Digital Platform Support

Maintain website content including creating and updating pages and troubleshooting issues.

Add, update, and manage product data in PIM including categories and product placement.

Troubleshoot product display, order, and system issues across platforms.

Work with development teams and support ongoing platform updates and AI improvements.

Amazon Marketplace and Inventory Management

Create and maintain Amazon product listings and monitor pricing to stay competitive.

Manage Amazon inventory levels across Amazon and JDE.

Create and track shipments, coordinate with shipping, and resolve discrepancies.

Process returns, manage damaged vs. restock inventory, and support reporting and reconciliation.

Manage and coordinate invoicing and orders with internal departments.

Systems Support, Process and Continuous Improvement

Support the setup, troubleshooting, and training of digital tools for employees.

Create and maintain process documentation to support consistency and training.

Support ongoing improvements to digital workflows and processes.

Analyze reports as required.

Skills and Experience Required

Post-secondary diploma or degree in Business, Communications, Digital Marketing, E-Commerce, or a related field, or an equivalent combination of education and relevant experience.

Combines E-Commerce, product data management, and technical capability with strong attention to detail and a process-driven mindset to support accurate, efficient digital operations.

This role requires 1–3 years of experience supporting eCommerce, digital operations, and product information management (PIM), with hands-on experience in order management, customer support, and digital platforms.

Experience working with platforms such as Amazon Seller Central, along with inventory and order management. Familiar with PIM systems and product data management, ensuring accurate and consistent product information across channels.

Brings website front-end knowledge and strong technical proficiency, supporting content updates, system navigation, and overall digital functionality. Comfortable leveraging tools, including emerging AI technologies, for content creation and process improvement.

Highly detail-oriented with a focus on data accuracy, reporting, and quality control. Applies a process-minded approach to maintain consistency, improve workflows, and support operational efficiency.

Strong communicator who works effectively across teams and systems, ensuring alignment between departments. Maintains a customer service focus while supporting internal and external stakeholders.

Organized, able to prioritize under pressure, and manage multiple tasks simultaneously. Flexible and adaptable in a changing environment, with a commitment to quality, continuous improvement, and team success

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful

*Flexible interview options are available!