24/7 Developmental Wellness Worker (Relief/Casual)

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work, opportunities for growth, and a competitive total rewards package.

Benefits begin on your first day and include:

• Employee & Family Assistance Program
• Ongoing training & professional development
• A workplace culture centered on diversity, inclusion, and belonging
• Opportunities for growth within a large human services organization

To learn more about Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

We’re Trellis – always growing and we’re looking for passionate people who want to grow with Trellis!

The Role: Relief/Casual – Developmental Wellness Worker (24/7 Programs)

As a Relief Developmental Wellness Worker, you will have the opportunity to work across a variety of 24/7 programs supporting youth, young adults and adult women in different living situations and supportive environments. Participants may be experiencing housing instability, homelessness, family conflict, mental health concerns, substance use, trauma, poverty, social isolation and other complex life circumstances.

This is an excellent opportunity to build broad experience in human services while learning how consistent practice can adapt to different populations, program environments, and individual needs. You will gain exposure to a range of participants, develop your skills across different settings and work alongside experienced teams while being grounded in the same Trellis values, frameworks and approaches.

Our 24/7 programs are grounded in recovery-oriented, housing-focused, trauma-informed, strengths-based and relationship-centred practice. Across programs, we focus on building trusting relationships, promoting safety and wellbeing, supporting participant goals and strengths, strengthening natural and community supports, and creating opportunities for growth and meaningful connection.

As a Relief Developmental Wellness Worker, your ability to adapt, learn quickly and build relationships across different environmentsisessential. You will work collaboratively with program teams, participants, families and natural supports, Case Managers, community partners and other service providers to provide consistent, responsive and participant-centred support.

Key Tasks & Responsibilities:

• Build trusting, respectful and professional relationships with participants, recognizing their lived experience, strengths, goals and individual circumstances.
• Provide participant-centred support that promotes safety, wellbeing, independence, recovery, housing stability and meaningful natural supports & community connection.
• Support participants to identify and work toward their goals, which may include housing, education, employment, relationships, wellness, life skills, recovery, family reunification, and community participation.
• Adapt your approach to the needs of different participants and program environments, while consistently applying Trellis' values, frameworks and practice expectations.
• Use recovery-oriented, trauma-informed, strengths-based and relationship-based approaches when responding to everyday needs, conflict, crisis and other complex situations.
• Support safe, welcoming and inclusive living environments, balancing individual needs, preferences and choices with the safety and wellbeing of the broader household and community.
• Support natural and community connections, including family, friends, cultural communities, schools, employment, healthcare and other supports identified as important by participants.
• Complete accurate and timely documentation, including case notes, service plans, safety plans, incident reports and other program records.
• Participate in household activities, team meetings, training and other program responsibilities, contributing to positive living environments and effective service delivery.
• Other duties as required.

Specific responsibilities and support approaches will vary depending on the program, participant population and living environment in which you are working.

Relief Availability & Work Expectations:

As a Relief Developmental Wellness Worker, you will be expected to maintain regular availability to support the operational needs of Trellis' 24/7 programs.

• Relief staff are required toupdate their availability Monthly
• Staff may be scheduled in advance based on their posted availability, in addition to having opportunities to pick up last-minute shifts.
• Relief staff must be available for a minimum of two peak shifts per month. Peak shifts include awake overnight, Friday evening, weekend and statutory holiday shifts.
• Relief staff are also required to be available for one additional shift per week.
• This results in a minimum availability of approximately six to seven shifts per month, depending on the number of weeks in the month.
• Relief staff are required to attend mandatory training and mandatory bi-monthly staff meetings.

Please note: Relief staff may be assigned to different 24/7 programs based on operational needs. Flexibility to work across different program environments is an expectation of this role.

Knowledge and Skill Expectations:

• • Degree or diploma in Human Services such as Social Work, Child and Youth Care, Psychology, Addictions and Mental Health, Community Rehabilitation or a related field, with relevant experience; an equivalent combination of education and experience will be considered.
  • Experience supporting youth, young adults and/or adults experiencing complex and/or intersecting needs is an asset.
  • Understanding of recovery-oriented, trauma-informed, strength-based, and housing-focused practices.
  • Understanding of Natural Supports and the importance of relationships and community connection in supporting wellbeing and recovery.
  • Strong relationship-building and communication skills, with the ability to listen, build trust, navigate difficult conversations and maintain professional boundaries.
  • Ability to respond calmly and thoughtfully to crisis, risk and conflict, using sound judgment while balancing safety, autonomy and dignity.
  • Ability to work collaboratively as part of a large 24/7 team, communicate effectively and contribute to shared accountability.
  • Strong organizational, documentation and computer skills, with the ability to learn new databases and systems.
  • Commitment to ongoing learning, reflective practice and professional development.
  • Current Standard First Aid and Level C CPR certification.
  • Clear Criminal Record Check with Vulnerable Sector Search and Child Intervention Record Check
  • Valid Class 5 driver's licence, reliable vehicle and $2 million liability insurance where driving is an operational requirement.
    

Reporting Relationship:

This position directly reports to a 24/7 Program Supervisor.

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!

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