Admissions Advisor

Our team is growing again!

The Admission Advisor team at Merriam Music is responsible for interfacing with all prospective music students and families, and guiding and assisting them through the research and enrollment process at the school. It is a performance/sales based role, with well-defined goals, approaches, and coaching/training structures. You’ll become an expert on all aspects of our school: our operating philosophies, our teachers, and our programs. Although not a requirement, a genuine connection with music, (preferably as someone who took/takes music lessons themselves) is a preferred starting point.

We are not necessarily looking for people with existing sales experience - in fact more than half the individuals in sales roles at Merriam Music never had any prior sales jobs before. But they do all have several talents and traits in common:

• Enjoys goal-oriented problem-solving, who is energized by challenges
• Is highly organized and excels in personal time management
• Is comfortable starting conversations with strangers, either in-person, over the phone, or via email or chat
• Has a strong vocabulary and is an effective written and verbal communicator
• Is able to make consistently positive first impressions on those around them

We do require the following to consider you for the role:

• A completed post-secondary degree or diploma in any discipline
• Fluency with current cloud productivity software and a general comfort level with learning new software systems
• A high level of personal organization & written and verbal communication

Preferred Experience:

• At least 1 year of sales experience (inside or outside) and/or delivering elite level customer service
• Some experience playing a musical instrument, at any level

Accountabilities:

1. Assist and sell to customers (walk-ins, callers, leads generated through online marketing, school clients, etc.) to make an educated decision about instrument

• Answer incoming phone calls, where you'll qualify and connect with customers
• Assist walk-ins with questions. Provide them with a thorough sales presentation based on their area of interest.
• Develop and manage a pipeline of sales prospects in line with company policies and systems

2. Understand Merriam Music product offerings and market positioning at an expert level

3. Participate in professional development

• Participate in ongoing training and development
• Participate in weekly team meetings to strategize reaching sales targets through promotions and initiatives

Salary Expectations & Benefits:

The compensation structure includes both base salary in addition to performance-based commission. Successful candidates have the ability to earn between $65,000 - $80,000+.

Merriam Music full-time employees enjoy membership in a co-op benefits package, which offers coverages for dental, medical, and other various benefits.

Schedule and location:

The schedule includes a blended schedule including day shifts, evening shifts and consistent weekends. It is expected that the individual will work 2-4 days a week on-site one of Merriam’s GTA school campuses, with potential for 1-2 days a week of remote work.