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Advisory Agent, Member and Client Experience

@ Caisse Desjardins de Jonquière

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Jonquière, Québec

Sur placeTemps partiel2+ ans d’expérience
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Caisse Desjardins de Jonquière is hiring a part-time, on-call advisory agent for member and client experience on a 12-month temporary contract, on site full time. The role helps members with banking transactions, promotes Desjardins products and digital tools, and assists clients who have faced fraud. The posting requires knowledge of French and at least two years of relevant experience.

Responsabilités :

  • Soutenir les membres et clients dans leurs transactions bancaires
  • Promouvoir les produits et services Desjardins
  • Aider les clients victimes de fraude
  • Conseiller sur les outils numériques
  • Assurer le respect des règles de conformité et de sécurité

Résumé des exigences :

  • Diplôme d'études secondaires dans un domaine connexe
  • Au moins deux ans d'expérience pertinente
  • Connaissance du français requise
  • Autres combinaisons de formation et d'expérience possibles

Outils et compétences

Provide informationSalesRegulatory complianceRisk managementAdaptability
Source et dates

Site carrière / système de candidatures · workday

Date publiée par l’employeur
2026-10-08
Première détection par notre source
2026-10-10
Mise à jour du dossier source
2026-11-05

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailMagasin
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesFrench
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Caisse Desjardins de Jonquière

Toutes ses offres
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Description

Temporary 12-month position (On call)

The work mode arrangement for the position is full-time on site.


As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

  • Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
  • Contribute to business development and maintain business relationships through service delivery and activities.
  • Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
  • Stay on top of the latest standards, products and services in your field.
  • Adhere to compliance, security and risk management rules.

What you bring to the table

  • High school diplomas in a related field
  • A minimum of two years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Caisses et Centres du SLSJ - CSN (00029) (2012-03-23 - )

Job Family

Member/client sales and service (FG)

Unposting Date

2026-11-30

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