Consumer Care Expert

@ Spinrite

Toutes ses offres Site Web

Ontario

TélétravailTemps plein3+ ans d’expérience

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SIGNAUX

En bref

Spinrite is hiring a Consumer Care Expert to support consumers across phone, email, mail, social media and AI-assisted channels. The role resolves knitting and crochet pattern questions, guides product choices, handles orders and refunds, and documents interactions. The posting states a salary range of $36,000 to $40,000 USD.

Responsabilités :

Manage consumer inquiries across phone, email, mail, social and AI channels
Resolve knitting and crochet pattern questions with pattern designers
Guide consumers to Spinrite products on Yarnspirations.com and in stores
Diagnose product quality concerns and support orders and refunds
Document interactions in Salesforce Service Cloud

Résumé des exigences :

3 to 4 years of consumer care or customer service experience
5+ years of hands-on knitting and crochet experience
Typing speed of 50+ WPM on live calls
Microsoft 365 skills including Word and Excel
Salesforce Service Cloud or similar platform experience

Outils et compétences

Salesforce Service Cloud Microsoft 365 Microsoft Word Microsoft Excel Shopify

Source et dates

Site carrière / système de candidatures · breezy

Date publiée par l’employeur: 2026-09-15
Première détection par notre source: 2026-10-09
Mise à jour du dossier source: 2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

Niveau	Intermédiaire
Domaine	Service à la clientèle
Expérience	3 an(s) et plus
Heures par semaine	40 (estimé)
Déplacements	avion : aucun · route : aucun
Milieu de travail	Bureau
Position	Surtout assis
Exigences physiques	physique faible · ordinateur élevé
Langues	English

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Spinrite

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Inspire making to enrich lives

Description complète de l’entreprise

We are an inspiration and education-driven crafts company in the North American market. Bernat, Red Heart, Caron, Coats & Clark and Yarnspirations are our key brands, supporting brick and mortar and e-commerce sales channels. In 1952, Spinrite as it is known today was formed by our founder, David Hay. Over the years, we have grown significantly through organic and acquisition-based growth. Today, we are the largest marketer of craft yarns and consumer sewing thread in North America. Our core values are: 1. Creativity 2. Ownership 3. Teamwork 4. Integrity 5. Partnership 6. Make An Impact

Abonnés LinkedIn: 9 186
Personnes associées sur LinkedIn: 353
Bureaux déclarés: 320 Livingstone Ave. S., Listowel, ON N4W 3H3, CA
219 Dufferin Street, Unit 100B, Building A, Toronto, ON M6K 3J1, CA
1481 W. 2nd Street, Washington, NC 27889, US
2550 W Tyvola Rd, Suite 150, Charlotte, North Carolina 28217, US
Catégories d’activité: Small and Medium Businesses
Textiles
Manufacturing
Autres noms enregistrés: Spinrite
Spécialités: yarn
crochet
knitting
crafts
sewing
textiles
distribution
manufacturing
innovation
consumer marketing
and thread
Le profil indique une agence de recrutement: Non
Investissement total déclaré: 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Champ	Valeur
Secteur	Textile Manufacturing
Taille	201-500 employees
Siège social	Listowel, ON
Type d’organisation	Privately Held
Fondée en	1952
Spécialités	yarncrochetknittingcraftssewingtextilesdistributionmanufacturinginnovationconsumer marketing
Offres sur Jobsy	2
LinkedIn	Voir la page

Description

About the Consumer Care Expert

The Consumer Care Expert is a trusted frontline resource for Spinrite consumers. In this role, you will deliver knowledgeable, empathetic support across phone, email, mail, social media, and AI-assisted channels by providing helpful information, answering questions, and resolving issues for our consumers.

Duties and Responsibilities

Manage consumer inquiries across all supported channels in line with Spinrite service standards.
Resolve knitting and crochet pattern questions, provide clear guidance, and partner with pattern designers on complex issues.
Guide consumers to the right Spinrite products on Yarnspirations.com and in retail stores.
Diagnose and resolve product-quality concerns.
Support the end-to-end order experience, including placing and tracking orders, resolving issues, and processing refund requests.
Document every consumer interaction in Salesforce Service Cloud and maintain accurate records of product and pattern concerns.
Spot recurring questions, quality issues, and emerging trends, and share actionable insights with the appropriate teams.
Perform other duties as required. Qualifications:
Excellent written and verbal communication skills, with a calm, empathetic, and solutions-focused approach.
Strong attention to detail, organization, and time management, with the flexibility to shift priorities without disrupting workflow.
Accurate real-time documentation skills and a minimum typing speed of 50 words per minute while on a live call.
Strong Microsoft 365 skills, including Word and Excel, and the ability to learn new systems and processes quickly.
3–4 years of relevant experience in consumer care, customer service, or a related support role within a corporate environment.
5+ years of hands-on knitting and crochet experience, with the ability to read, interpret, and troubleshoot patterns.
Hands-on experience with Salesforce Service Cloud or a comparable customer care platform; Shopify experience is an asset.
Sewing and/or embroidery experience is an asset.

Salary Range: $36,000 - $40,000 (USD)