Publié il y a 11 jours
Customer Service Representative - ASG
@ Foundever®
Nouveau-Brunswick
En bref
Foundever is hiring a full-time remote Customer Service Representative to support vehicle owners for a major automotive brand through Assistance Services Group. The role covers telematics concerns, connectivity troubleshooting, warranty and repair questions, and dealership coordination, with pay of $15 to $19.35 per hour depending on province and required shifts including nights, evenings and weekends.
Salaire :
15 $–19,35 $ de l’heure
Responsabilités :
- Provide technical and customer service support to vehicle owners
- Troubleshoot telematics and connectivity issues
- Answer warranty coverage and repair questions
- Coordinate with dealerships on vehicle service
Résumé des exigences :
- At least 6 months of customer service experience
- High school diploma or equivalent
- Bilingual French and English communication
- Flexibility to work nights, evenings and weekends
- Hardwired internet at 10 Mbps down and 5 Mbps up
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-10-30
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-30
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, fins de semaine, nuit |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Vérifications | casier judiciaire |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Mieux-être, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Foundever®
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 15 |
Customer Service Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
Job Overview
As a full-time Work from Home Customer Service Representative, you'll be the trusted voice for a major automotive brand. You'll provide exceptional technical and customer service support to vehicle owners—addressing telematics system concerns, troubleshooting connectivity issues, warranty coverage questions, repairs, dealership coordination, and vehicle feature functionality.
Why You Should Join Us
- $15 - $19.35/H depending on your province of residence
- Enjoy the benefits of working from home. Save time, money and reduce stress
- No equipment? We provide everything you need!
- Join a supportive community focused on engagement and recognition
- Hands-on paid virtual classroom-style training, as well as ongoing job specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program
What We Are Looking For
- Must reside in Canada
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- Must have at least 6 months of working experience in the customer service field
- The flexibility to work various shifts, including nights, evenings and weekends
- Must pass a background check
Key Skills
Strong verbal and written communication skills in both French and English
Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
Able to navigate multiple systems and have an understanding google maps or similar tools
Strong problem-Solving, Empathy, Adaptability and Reliability
Home Setup Requirements
A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
This opportunity represents an existing vacancy supporting current business operations.
About Assistance Services Group
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
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