Publié il y a 21 mois
Customer Service Representative - Financial (Spanish Bilingual)
@ Best Office Staff
Colombie-Britannique
En bref
Best Office Staff is hiring a full-time bilingual Spanish and English customer service representative for a credit repair program. The role handles enrollment outreach, documentation follow-up, progress updates, and inbound and outbound client calls, with Spanish-speaking clients as the priority group. The posting requires fluency in Spanish and English and a computer setup with dual monitors and a headset.
Responsabilités :
- Contact and enroll Spanish-preferred leads in credit repair program
- Conduct introduction and 75-day progress calls for Spanish-preferred clients
- Handle inbound and outbound calls for admin holds and cancellations
- Process cancellation requests for Spanish-speaking clients
Résumé des exigences :
- Fluent in Spanish and English, verbal and written
- Customer service, credit repair, or financial consulting experience preferred
- Strong interpersonal and communication skills
- Proficient with CRM software and phone systems
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2025-02-19
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | Spanish, English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Best Office Staff
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Dedicated teams for lead follow-up, appointment setting, and client engagement. We help businesses turn leads into sales
Description complète de l’entreprise
Best Office Staff is a lead management and appointment setting company that provides dedicated remote teams to handle follow-up, client intake, and sales support for businesses. Most businesses don’t have a lead problem. They have a follow-up problem. Companies invest in advertising, referrals, and outbound marketing. Leads come in through calls and web forms — yet growth still feels inconsistent. Not because interest is missing, but because consistent engagement is. The response is delayed. Follow-up becomes sporadic. Salespeople focus on closing, not chasing. Administrative teams get overloaded. By the time someone reconnects, the prospect has moved on. Best Office Staff helps companies fix the gap between marketing and sales by providing dedicated remote team members who work directly inside the business and manage the communication that turns inquiries into appointments and customers. We are not a shared call center or generic virtual assistant service. We provide full-time, assigned professionals who integrate into your CRM, calendars, and workflows and operate as part of your team. Our teams support: • Speed-to-lead response and qualification • Appointment setting and outbound outreach • Pipeline nurturing and re-engagement • Client intake and customer support • CRM updates and operational coordination Each team member works exclusively with one company, creating consistency and accountability. Over time they learn your processes, messaging, and customers — functioning much like an internal employee. We recruit university-educated professionals primarily from the Philippines and Latin America with strong English communication skills and experience supporting North American businesses. The result: More booked appointments. Better marketing ROI. Sales teams focused on selling. A business that is easier to scale. We don’t replace your team — we make your team more effective by ensuring leads are consistently worked and opportunities aren’t lost.
- Abonnés LinkedIn
- 1 491
- Personnes associées sur LinkedIn
- 73
- Bureaux déclarés
- Surrey, BC, CA
- Autres noms enregistrés
- Best Office Staff
- Best Office Staff | Lead Management & Appointment Setting Teams
- Spécialités
- Sales
- Leads
- Scheduling
- Appointment Setting
- Lead Qualifier
- Customer Service
- Customer Experience
- Reception
- Marketing
- Lead Management
- Speed to Lead
- Outbound Calling
- Customer Support
- Client Intake
- CRM Management
- Call Centre Support
- Pipeline Nurturing
- and Follow up Systems
- Le profil indique une agence de recrutement
- Non
Best Office Staff is a lead management and appointment setting company that provides dedicated remote teams to handle follow-up, client intake, and sales support for businesses. Most businesses don’t have a lead problem. They have a follow-up problem. Companies invest in advertising, referrals, and outbound marketing. Leads come in through calls and web forms — yet growth still feels inconsistent. Not because…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 51-200 employees |
| Siège social | Surrey, BC |
| Type d’organisation | Privately Held |
| Fondée en | 2019 |
| Spécialités | SalesLeadsSchedulingAppointment SettingLead QualifierCustomer ServiceCustomer ExperienceReceptionMarketingLead Management |
| Offres sur Jobsy | 4 |
| Voir la page |
Job Summary:
The Bilingual Financial Specialist will be responsible for assisting Spanish and English-speaking clients throughout the credit repair process. This role requires strong communication skills, attention to detail, and the ability to handle both inbound and outbound calls related to credit repair services.
Key Responsibilities:
- Contact Spanish Preferred Leads interested in enrolling in the credit repair/consulting program.
- Conduct introduction calls for Spanish Preferred Clients to revisit key topics covered in the enrollment call.
- Ensure Spanish-speaking clients submit the necessary documentation to begin the program.
- Provide 75-day progress updates to Spanish Preferred Clients.
- Handle inbound calls from Spanish and English-speaking clients regarding credit repair inquiries.
- Make outbound calls to follow up on admin holds and old/canceled clients (Spanish and English-speaking).
- Process cancellation requests for Spanish-speaking clients only.
Qualifications:
- Bilingual (Fluent in Spanish and English – verbal and written).
- Prior experience in customer service, credit repair, or financial consulting is preferred.
- Strong interpersonal and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using CRM software and phone systems.
Tech Requirements
- Processor: Intel iCore 5, Ryzen 5, or higher
- RAM: 16GB or more
- Setup: Dual Monitor
- OS: Windows 11 Pro
- Accessories: Noise-canceling headset & camera
Journal
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