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Publié il y a 2 mois

Customer Solutions Specialist

@ GeoLOGIC Systems Limited

Toutes ses offres Site Web

Calgary, Alberta

2+ ans d’expérience

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SIGNAUX

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GeoLOGIC Systems Limited is hiring a Customer Solutions Specialist to give technical support to customers of its oil and gas software and data products. The role involves phone, email and desktop-sharing support, escalating issues, and tracking interactions in Salesforce CRM. The posting asks for at least 2 years of customer service experience and includes a technical onboarding curriculum.

Responsabilités :

Provide technical support for oil and gas software and data products
Serve as first contact via phone, email and desktop sharing
Escalate issues and answer how-to questions
Track client interactions in Salesforce CRM

Résumé des exigences :

Minimum 2 years customer service experience
Working knowledge of Microsoft Office
Intermediate computer skills
Strong verbal and written communication
Post-secondary education or certificate preferred
Oil and gas industry experience an asset

Outils et compétences

Salesforce CRM Microsoft Office

Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur: 2026-08-28
Première détection par notre source: 2026-10-08
Mise à jour du dossier source: 2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

Niveau	Débutant
Domaine	Service à la clientèle
Expérience	2 an(s) et plus
Déplacements	avion : aucun · route : aucun
Milieu de travail	Bureau
Position	Surtout assis
Exigences physiques	physique faible · ordinateur élevé
Langues	English
Formation	Collégial (DEC) (préféré)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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GeoLOGIC Systems Limited

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

Geologic brings the clarity and precision needed to address today’s most complex energy challenges. We help energy companies, government bodies, and professional services firms navigate this complexity by delivering high-quality data, market intelligence, and software. Our trusted platform integrates subsurface, operational, financial and market information to support confident decisions across capital allocation, risk management, and performance improvement.

Abonnés LinkedIn: 5 186
Personnes associées sur LinkedIn: 170
Bureaux déclarés: 1500 401 9 Ave SW, Calgary, AB T2P 3C5, CA
Catégories d’activité: Information Technology
Software
Oil and Gas
Analytics
Autres noms enregistrés: GeoLOGIC Systems Limited
Geologic
Spécialités: geoSCOUT
DOB Energy
gDC Cloud
Evaluate Energy
geoLearning
and geoXPLORER
Le profil indique une agence de recrutement: Non
Investissement total déclaré: 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Champ	Valeur
Secteur	IT Services and IT Consulting
Taille	51-200 employees
Siège social	Calgary, AB
Type d’organisation	Privately Held
Fondée en	1983
Spécialités	geoSCOUTDOB EnergygDC CloudEvaluate EnergygeoLearningand geoXPLORER
Offres sur Jobsy	3
LinkedIn	Voir la page

Description

Apply: Geologic Career Centre

Geologic is a trusted data, software, and information solutions company committed to the Energy Industry. Everyday we provide global customers with market-leading data, software, platforms, analytics, education, news, and insights that enable them to make vital decisions that drive growth and efficiency. Based in Calgary, with offices in London (UK) and Houston (US), we deliver critical data-driven intelligence ranging from surface and subsurface well/asset level information & insights to corporate performance benchmarking data and A&D transaction data.

People make us successful. We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market. Together we're transforming the energy intelligence landscape.

The Role

We're growing and looking for a Customer Solutions Specialist to join our team! You're fun, friendly, and known for an ability to connect with customers and create amazing experiences. You thrive in an innovative, creative work environment with like-minded client centric solutions specialists.

How will you spend your day?

• Provide technical support to our customers who need assistance with our oil and gas focused software and data products

• First point of contact for customers, providing support via telephone, email and desktop sharing applications

• Escalate issues appropriately, to ensure a timely and satisfactory resolution

• Answer “how to” questions; gathering and researching information when more detailed troubleshooting is required

• Respond to workflow inquiries in a prompt and effective manner assuring timely follow up at all phases of the process

• Accurately track all client interactions through SalesForce CRM platform

• Engage with multiple teams to provide the very highest customer experience. These teams will include Sales, Quality Assurance, Design, Development and Data

Technical Onboarding

The onboarding involves a detailed curriculum of both collaborative and on-the-job training. This will provide the product knowledge required to enable you into the role in the most effecient manner possible.

Ready to apply? Here’s what we’re looking for:

Minimum of 2 years customer service experience
SaaS/B2B Sales and Support experience is an asset
Working knowledge of Microsoft Office product suite
Intermediate knowledge of computer skills (Desktop, file, and computer management, Image capturing, Network sharing, Multi-use of desktop and internet applications)
Post-Secondary Education or Certificate is preferred
Oil and Gas Industry experience is an asset (particularly using Geologic platforms)
Strong verbal & written communication
Amazing customer service focus; you want to create a great and memorable experience for our customers
An ability to both understand and communicate with software users of varying technical ability
Excellent aptitude for finding solutions
Proactive approach to engagement with clients

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Customer Solutions Specialist

En bref

Responsabilités :

Résumé des exigences :

Outils et compétences

Détails du poste

GeoLOGIC Systems Limited

Description complète de l’entreprise

Journal

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