Director of Quality & Strategy

Vanier Children’s Mental Wellness is proud to be recognized across Southwestern Ontario as a trusted leader in children’s mental health. We are the Lead Agency for Child and Youth Mental Health System planning in our region. We’ve been here for families, for more than 60 years, offering innovative care and support for children and youth who are facing emotional and behavioural challenges.

As a registered charity and not-for-profit organization, we are funded by the Ministry of Health and the Ministry of Children, Community and Social Services. We deliver culturally responsive, accessible mental health services to children, youth, and families while providing system leadership and advocating to improve care in our community.

Position Summary:

Are you ready to shape the future of work in a dynamic, people-first organization? Vanier is seeking a full-time Director of Data Strategy, Analytics, and Quality to join our dynamic executive leadership team. This position reports directly to the Chief Executive Officer. The Director will promote Vanier’s mission, vision, values, and strategic directions to ensure that the agency remains a respected provincial leader in providing children's mental health services.

At Vanier, we take great pride in being an outstanding workplace. As an innovative and growing organization, we're excited to expand our programs and services. Our vibrant environment truly makes a positive impact on the lives of children, adolescents, and families who rely on our support. Join us on this rewarding journey!

The Director of Data Strategy, Analytics, and Quality will be accountable for the strategic leadership of system planning, data and performance management, quality improvement, and client and family engagement across the southwest region. The position requires an individual with outstanding relationship-building, engagement, and consultation skills, as well as a strong ability to think strategically. They must also demonstrate a capacity to understand data and implement quality improvements that drive action.

Education/Training/Experience:

• Master’s degree in health administration, social sciences, MBA, or equivalent.
• 5 years of experience in health system planning, leading and implementing quality improvement, in a healthcare or community setting.
• Quality improvement training from the Institute of Healthcare Improvement (IHI), Black Belt certification in LEAN and/or Six Sigma is an asset.
• 8 -10 years of senior leadership experience, with proven success in leading leaders.
• Demonstrated experience in project management, Project Management Professional Certification (PMP).
• Commitment to incorporating cultural competence and equity, diversity, inclusion, and belonging into all aspects of work.
• Highly proficient with Microsoft 365 applications (Outlook, Excel, SharePoint, Teams).

Role and Responsibilities:

Leadership and Corporate Responsibilities

• Leads a high-performing quality and lead agency team responsible for system planning, performance management, and quality improvement to deliver impactful results.
• Partners with the members of the Executive Leadership team to build and sustain the organizational culture of quality and accountability, excellence in clinical services, client engagement, and equity, diversity, inclusion, and belonging.
• Demonstrates and promotes stewardship of financial and organizational resources.
• Demonstrates alignment with Vanier’s strategic plan, mission, vision, and values of the organization.
• Ensures full compliance with all relevant legislation and regulations, accreditation standards, and organizational policies and procedures.

Data Strategy and Analytics

• Responsible for the collection, collation, analysis, and reporting of data for both internal and external purposes. This includes data from various clinical and outcome measurement tools, such as Greenspace and interRAI. The role involves ensuring data accuracy, identifying trends, and preparing reports to support program evaluation, quality improvement initiatives, and compliance with reporting requirements from funders and oversight bodies.
• Champions client engagement culture and approach within the organization and the Children’s Mental Health sector. Embeds client engagement approach and health equity lens to organizational quality improvement projects and initiatives while leading the agency’s client and caregiver engagement initiatives and providing oversight to client satisfaction survey systems.
• Responsible for leading the development of proposals and business cases for data & analytics initiatives, supporting and executing on the decision-making. The role involves ensuring data accuracy, identifying trends, and preparing reports to support program evaluation, quality improvement initiatives, and compliance with reporting requirements from the Ministry of Health, the Ministry of Community and Social Services, and other funders.
• Works collaboratively with Executive Leaders and the Board on the balanced scorecard to track the organization's performance.
• Demonstrates proficiency in statistical analysis, quantitative analytics, forecasting/predictive analytics, multivariate testing, and optimization. You will apply expertise in quantitative and qualitative analysis and data presentation to see beyond the numbers and advise and influence others internally and externally.

Quality Improvement

• Leads the development of an annual quality improvement plan, directing the implementation of initiatives and projects to enhance quality within the organization and with community partners, in our role as the lead agency.
• Champions quality improvement throughout the organization by leading initiatives such as LEAN and Six Sigma to enhance efficiency and reduce waste, resulting in better quality of care for children and families. Leads large complex projects.
• Leads accreditation with CARF and ensures follow-up and sustainability between accreditation cycles and site visits.
• Provides leadership for a continuous improvement process to review and update Vanier policies and procedures to ensure compliance with legislative and licensing requirements.
• Supports the Clinical Leadership team in preparing for the annual live-in treatment MCCSS licensing application process and reviews.
• Provides expert knowledge of evaluation frameworks and process and outcome evaluation, quality improvement models, and approaches (e.g., Lean, IHI Model for Improvement) and diagnostic methods (e.g., Ishikawa diagram, Process Mapping).

Lead Agency

• Foster’s relationships with leaders working in children’s mental health, child welfare, primary care, education, hospitals, and government in the southwest region and at the provincial level.
• Participates in provincial children’s mental health working groups and leads agency communities of practice.
• Leads the development of a community-based multi-year strategic plan, projects, and monitors, tracks, and reports performance regularly with children’s mental health partners.

Requirements:

• A valid driver’s license and access to a reliable vehicle
• 2 Step TB test
• Broad Record Check

Schedule:

• 35-hour work week
• Monday- Friday

Benefits:

• Healthcare of Ontario Pension Plan (HOOPP)
• Extended Health Care
• Dental Plan
• Vision Care
• Disability & Life Insurance
• Employee & Family Assistance Program
• Starting at 4 Weeks' Vacation
• Statutory Holidays, including a Float Day
• Free On-Site Parking

Vanier is committed to building a diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages women, 2SLGBTQI+, Indigenous persons, persons with a disability and members of visible minority groups to apply.

Vanier is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Vanier is committed to taking every reasonable precaution to protect employees, our clients/families and the healthcare systems in the communities in which we serve.

While we appreciate your interest, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.