Dispatcher

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our MISSISSAUGA BRANCH has an exciting opportunity for a DISPATCHER to join our team!

What You Will Do:

The Dispatcher is responsible for coordinating FGI product delivery while maintaining strong relationships with drivers and coordinate them to successfully service FGI customers. You will work with your team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

• Coordinate and dispatch drivers running multiple routes daily

• Plan and adjust runs in real-time to maintain delivery commitments (3-hour window from order to delivery)

• Communicate clearly and professionally with drivers, customers, warehouse staff, and management

• Monitor vehicle locations via fleet tracking software (Geotab) and proactively address delays or route issues.

• Track and follow up on high-priority and time-sensitive deliveries

• Ensure all deliveries are logged, documented, and invoiced correctly

• Provide customer assistance with pickups to delivery bays

• Work closely with the warehouse team to confirm order readiness and help manage volume overflow

• Enforce driver expectations, route cut-off times, and time-on-site limits

• Report exceptions, missed deliveries, or chronic issues with clear notes and suggestions

• Continuously improve route planning and dispatch processes to reduce delays and maximize delivery success

• Other duties as assigned

What We Require:

• 2+ years of proven dispatch experience, dispatching local deliveries within a parts distribution or warehouse environment. combined with strong knowledge of Mississauga and surrounding areas — you know the traffic patterns, not just the roads

• Experience with real-time ("on-the-fly") dispatching and route optimization to meet customer demands is required

• Experience using dispatching, routing, and ERP software systems is preferred

• Must be able to meet the physical requirements of the position: Daily lifting of 50 pounds or more, occasionally lifting to 100 pounds with assistance; constant standing, walking, pushing and pulling of pallet jacks or shopping carts; reaching and working at varying heights; and climbing stairs and/or ladders.

• Must have open availability

• Proficient with Microsoft Office and other standard office equipment

• Strong decision-making skills with the ability to manage changing priorities in a fast-paced environment

• Excellent communication skills with the ability to effectively coordinate with drivers, sales teams, warehouse staff, management, and customers via phone and email

• Ability to proactively resolve delivery issues and ensure a high level of customer service

• Team-oriented, adaptable, with a commitment to safety excellence

What We Offer:

• Competitive Wages -PLUS Yearly bonus!

• The role starts at $60,000 per year, depending on experience

• Great Benefits -Health, Dental, Vision, and much, much more

• RRSP Matching

• Health Spending Account

• Paid sick days and Short-Term Disability Benefits

• Discount on gym membership

• Retirement Perks

• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence (AI) powered tools, including internal or third-party developed tools. All AI outputs are reviewed and validated by our recruitment team. For more information, please see FGI’s Privacy Policy - Privacy Policy | Fort Garry Industries