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Publié il y a 11 mois

Field Case Manager - BC

@ PSPSync

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Télétravail au Canada

TélétravailTemps plein3+ ans d’expérience
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PSPSync Limited is hiring a full-time Field Case Manager based in British Columbia, working from home with travel across an assigned territory. The role supports patients, clinics and healthcare providers with access to therapies, reimbursement navigation and adherence follow-up. The posting requires at least 3 years of PSP case management experience, a nursing background and a valid driver's licence.

Responsabilités :

  • Serve as primary contact for assigned clinics, patients and healthcare professionals
  • Facilitate prior authorizations, reimbursement and appeals with the case manager team
  • Conduct face-to-face and virtual visits for onboarding and training
  • Provide adherence support and follow-ups to keep patients on therapy
  • Document all interactions in PSPSync's database

Résumé des exigences :

  • Minimum 3 years as a Case Manager or Field Case Manager in a PSP environment
  • Nursing background (RPN, RN or LPN) or relevant healthcare discipline
  • Knowledge of public and private reimbursement and specialty pharmacy workflows
  • Proficiency with CRM platforms and digital tools
  • Valid driver's licence and willingness to travel within the territory

Outils et compétences

CRM platformsdigital tools
Source et dates

Site carrière / système de candidatures · bamboohr

Date publiée par l’employeur
2025-12-02
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineProfessions paramédicales
Expérience3 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsroute : modérés
Milieu de travailChez les clients, Domicile, Hôpital ou clinique
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur modéré
LanguesEnglish
Permis et certificationsRPN, RN, LPN
Permis de conduireexigé
Avantages mentionnésAllocation de télétravail

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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PSPSync

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Healthcare. Innovation. Possibility.

Description complète de l’entreprise

PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or control.

Abonnés LinkedIn
1 044
Personnes associées sur LinkedIn
113
Bureaux déclarés
  • Toronto, Ontario, CA
Autres noms enregistrés
  • PSPSync
  • PSPSync Limited
Le profil indique une agence de recrutement
Non
Toutes ses offres

PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or…

ChampValeur
SecteurHealth and Human Services
Taille51-200 employees
Siège socialToronto, Ontario
Type d’organisationPrivately Held
Fondée en2025
Offres sur Jobsy5
LinkedInVoir la page
Description

Field Case Manager – PSPSync Limited
Location: Various Field Locations (Home-Based with Travel)
Reports To: Program Manager
Department: Patient Support Program (PSP) Operations
Employment Type: Full-Time

About PSPSync:
PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, specializing in innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We are committed to delivering seamless, patient-centric support that drives outcomes for patients, healthcare providers, and our pharmaceutical partners.

Position Overview:
The Field Case Manager (FCM) acts as a critical liaison between patients, healthcare providers, and specialty pharmacies, ensuring patients receive timely access to prescribed therapies. Operating in a field-based capacity, the FCM is responsible for providing personalized, high-touch support to patients, educating clinics on PSP processes, and facilitating key program milestones such as reimbursement navigation, access coordination, and adherence support.

Key Responsibilities:
Act as the primary point of contact for assigned clinics, patients, and healthcare professionals within a defined geographic region.

Educate patients and clinic staff on PSP services, medication administration processes, and funding pathways.

Conduct face-to-face and virtual visits with customers to support onboarding, training, and problem resolution.

Facilitate prior authorization submissions, reimbursement navigation, and appeals processes in collaboration with the internal Case Manager team.

Provide adherence support and proactive follow-ups to ensure patients remain on therapy.

Support patients with navigating specialty pharmacy processes and delivery coordination.

Identify barriers to patient access and escalate complex cases requiring further intervention.

Document all interactions and case activities accurately in PSPSync’s database.

Build strong relationships with physicians, nurses, pharmacists, and allied healthcare providers to ensure optimal program execution.

Attend team meetings, training sessions, and client engagements as required.

Provide feedback from the field to enhance program processes and improve service delivery. Assist in other areas as needed from time to time.

Qualifications:
Minimum 3 years of experience in a Case Manager or Field Case Manager role within a Patient Support Program environment.

Background in Nursing (RPN, RN, LPN) or relevant healthcare discipline required.

Solid understanding of reimbursement processes (public/private), prior authorizations, and specialty pharmacy workflows.

Proven ability to manage complex patient cases with empathy, professionalism, and urgency.

Strong interpersonal and communication skills; comfortable engaging with healthcare professionals and patients.

Proficient in using CRM platforms and digital tools for case documentation and communication.

Highly organized, self-motivated, and capable of working independently in a field-based role.

Must possess a valid driver’s license and be willing to travel within the assigned territory.

Why Join PSPSync?
Be part of an innovative and nimble organization redefining how PSP services are delivered in Canada.

Work in a collaborative and supportive team environment with opportunities for growth.

Competitive compensation package including benefits, mileage reimbursement, and home office support.

Opportunity to make a direct impact on patient access and care outcomes.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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