Floating Leasing & Admin (East)

Role: Floating Leasing & Admin

Reports to: Regional Manager

At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.

About the Position

The Floating Leasing & Admin works with management and site team members across a portfolio of properties, providing flexible coverage and operational support based on business needs. The role may be assigned to different properties on a short- or longer-term basis and is responsible for leasing available suites, supporting resident service, and completing administrative duties while adapting to each property's priorities, procedures, and team.

This position will support the East portfolio of properties and will operate out of sites within that portfolio.

Key Responsibilities

Leasing:

• Respond to leasing inquiries by email, telephone, and walk-in traffic for the property or properties assigned
• Conduct Community Tours
• Manage and execute all related paperwork, reference calls, and follow up as required
• Coordinate with site teams across assigned properties to ensure a seamless move-in experience for residents
• Coordinate with management and site team members at assigned properties to complete turnover and move-in suite inspections and confirm suites are ready for residents on the agreed move-in date
• Prepare leasing reporting as required
• Keep up to date with competitive trends and offerings through continuous market analysis and routine competitor evaluations.
• Travel between and provide leasing coverage at various properties within the portfolio, adjusting priorities and work location as operational needs change

Administration:

• Manage administrative duties related to application processing and lease administration using online systems and Yardi software.
• Maintain and safeguard resident information in compliance with privacy policies and regulations.
• Ensure deposits are collected, processed, and accurately recorded in the property management system within required timelines.
• Coordinate the assignment of resident parking spaces, visitor parking, and storage lockers.
• Oversee the administration of sublets, lease assignments, and termination notices.
• Prepare and issue rental payment reminders through follow-up calls, written notices, and in-person communication as needed.
• Address resident concerns promptly and escalate issues when appropriate.
• Provide ongoing administrative assistance to support daily operations at assigned properties across the portfolio
• Keep the office environment organized, professional, and well maintained.
• Maintain clear records and provide timely updates to Property Managers and site teams to support continuity when moving between property assignments
• Other tasks needed to support Superintendent, Maintenance Team or Property Manager.

Qualifications

• Minimum 2 years in a customer service, sales-related role
• Professional and service-oriented approach to daily duties
• Ability to multi-task and work well under pressure
• Strong sales and closing related skills
• Yardi experience preferred
• Computer experience with Microsoft Office, specifically Word and Excel
• Desire to work with people and the ability to remain customer focused in a fast paced and constantly changing environment
• Adaptable, organized and flexible - the ability to handle different problems as they occur
• Ability and willingness to travel between various properties within the portfolio as assigned
• Comfort working with different site teams, property procedures, and changing priorities while maintaining consistent service standards
• Ability to work evening and Saturdays as required