Front Desk Attendant

Status: Casual

This is a casual position. As such, there is no specific or guaranteed schedule associated with the position. Shifts are offered on an as-needed basis, in accordance with operational requirements and the applicable Collective Agreement. Employees may be contacted to fill available shifts based on their availability and operational needs.

Location: Burnham Place/Pacific Coast Apartment, Vancouver, BC

Wage range: $25.01 to $26.80

Schedule: Various

Job Summary

In a manner consistent with the Coast’s mission, philosophy, policies and objectives and under the direction of the Housing Manager the Front Desk Attendant is responsible for monitoring the Front Desk/Reception area of the building.

Typical duties include

1. Greeting guests and tenants
2. Ensuring and enforcing community rules
3. Managing keys and sign in roster
4. Interacting with tenants and performing security duties for the facility such as monitoring the front door
5. Patrolling, checking that doors and windows are secure
6. Performing reception type duties such as directing calls, receiving and relaying messages, engaging visitors, clients and guests and responding to in person enquiries in a professional courteous manner
7. Providing building information to clients such as the safety systems, guest and visitor protocols
8. Allowing safe and timely access and egress to the building and fulfilling
9. Responsible for other related duties as assigned

Required Qualifications

• Grade 12 education or equivalent, a Certificate in Building Service or a Security Guard Training Certificate from a recognized college or equivalent combination of education, training and 6 months experience are required.
• Ability to provide/obtain the following upon hire
  • A First Aid Certificate
  • Ministry of Justice Criminal Record clearance are required.

Knowledge and Abilities

• Ability to work with people with a mental illness.
• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standingwith Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at: https://mpp.pensionsbc.ca.

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.