Publié le mois dernier
Front of House Supervisor
@ Basecamp
Canmore, Alberta
En bref
Basecamp is hiring a Front of House Supervisor for Everwild Nordic Spa & Hotel in Canmore, AB, on a full-time permanent basis. The role leads the front of house team, keeps tables and menus ready for guests, and oversees service standards. Pay is $18.50 per hour plus gratuities, with weekday, weekend, day and evening shifts.
Salaire :
18,50 $ de l’heure
Responsabilités :
- Supervise front of house staff and service standards
- Prepare and lead daily pre-shift briefings
- Handle guest concerns and approved comps or discounts
- Train new front of house staff and share product knowledge
- Coordinate with the culinary team on shortages and 86'd items
Résumé des exigences :
- Minimum 3 years restaurant serving or waitering experience
- Valid Pro Serve
- Supervisor experience an asset
- Sound knowledge of food handling procedures
- Experience in a fast-paced team environment
- Excellent people and organizational skills
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-09-27
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Opérations |
| Expérience | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 |
| Horaire | jour, soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Restaurant ou cuisine, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique modéré · ordinateur faible |
| Permis et certifications | Pro Serve |
| Avantages mentionnés | Rabais employé, Repas gratuits ou à rabais |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Basecamp
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Where your adventures begin
Description complète de l’entreprise
Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp", Basecamp Suites Banff, "Sundance By Basecamp", and "MTN House By Basecamp". Key People: Sky McLean is the CEO and founder of Basecamp Resorts.
- Abonnés LinkedIn
- 3 775
- Personnes associées sur LinkedIn
- 89
- Bureaux déclarés
- 306 Bow Valley Trail, Unit 201B, Canmore, Alberta T1W 0N2, CA
- 1102 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
- 721 10 St, Canmore, Alberta T1W 2A3, CA
- 1002 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
- 610 8 St, Canmore, Alberta T1W 2B5, CA
- 405 Highway 23 N, Revelstoke, British Columbia V0E, CA
- 801 9th St N, Golden, British Columbia V0A 1H2, CA
- Bow Valley Pkwy, Lake Louise, Alberta T0L, CA
- 1602 2 Ave, Canmore, Alberta T1W 1M8, CA
- 316 Marten St, #101, Banff, Alberta T1L 1E6, CA
- Catégories d’activité
- Hospitality
- Hotel
- Travel
- Autres noms enregistrés
- Basecamp
- Basecamp Resorts
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp"…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 51-200 employees |
| Siège social | Canmore, Alberta |
| Type d’organisation | Privately Held |
| Fondée en | 2016 |
| Offres sur Jobsy | 34 |
| Voir la page |
Front of House Supervisor
Everwild Nordic Spa & Hotel, Canmore AB
About Everwild
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Position Overview
We are seeking a talented and passionate Front of House Supervisor to join our team on a Full-Time basis. As a Front of House Supervisor, you will be helping lead the Front of House team and ensuring that the tables are clean and tidy for when guests arrive, that menus are presented properly, and that serving staff are properly trained on serving food and beverages. You will need to be quick on your feet and have a polite and friendly attitude.
Salary: $18.50 per hour + gratuities
Shifts: Full Time/Permanent. Weekdays, weekends, days and evenings.
Why Work for Us?
- A gratuity program!
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
Key Responsibilities
Staff Management
- Provide hands on support in all FOH departments when needed to maintain adequate staffing levels
- Supervise staff to ensure high standards of service
- Ensure all service staff are using appropriate dialogue with guests
- Implementing and monitoring all dress code and uniform policies
Staff Training and Development
- Preparing and hosting motivational daily pre shifts
- Ongoing product knowledge training
- Assist with organizing and implement training for all new FOH staff
Communication and Delegation
- Daily pass-on to ensure communication between all management
- Updating pre shift notes between shift and after
- Collaborating with the culinary team to communicate shortages or 86’d items with the FOH team.
- Coach and communicate with employees in a fair and consistent manner
Guest Relations and Retention
- Communication with all service staff to get to know regulars, their dining habits and preferences
- Ensuring that the hosts and servers are updating OpenTable customer notes daily
- Being aware of guest issues or complaints on the floor and dealing with them according to R&H standards
- Support guest recovery when needed, including approved comps or discounts, while ensuring all comps, discounts, and guest recovery decisions are properly documented and communicated to FOH management.
- Touching every table – ensuring that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience
- Providing “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc.
Requirements
- Minimum 3 years restaurant serving or waitering experience.
- Valid Pro Serve.
- Experience in a supervisor role an asset.
- Sound knowledge of proper food handling procedures.
- Experience working in a fast-paced environment and as part of a team.
- Attention to cleanliness and safety.
- Patience and customer-oriented approach.
- Excellent people skills with a friendly attitude.
- Responsible and trustworthy.
- Excellent organizational skills.
Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.
Full time, permanent
Full Time = 40 hours per week
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