Publié le mois dernier
Full Time Member Services Counsellor (Kildonan Place, Winnipeg)
@ CAA Club Group
Winnipeg, Manitoba
En bref
CAA Club Group is hiring a full-time Member Services Counsellor at Kildonan Place in Winnipeg. The role handles member inquiries about memberships, travel routing, hotel reservations, travel health insurance and CAA products, and includes selling relevant products and processing transactions in SAP. The posting states full-time employment and a defined contribution plan among its benefits.
Responsabilités :
- Receive and counsel member inquiries on memberships and travel
- Sell relevant CAA products and services
- Process transactions and enter data in SAP
- Resolve member problems and complaints
- Handle payments, accounting and inventory
Résumé des exigences :
- 1-2 years of similar or related experience
- Working knowledge of Microsoft Windows and Office
- Knowledge of maps, routings and destinations
- Post-secondary education in insurance preferred
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-10-12
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-17
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | FOI, IWS |
| Formation | Collégial (DEC) (préféré) |
| Domaines d’études | Insurance |
| Avantages mentionnés | Aide aux études, Prime de rendement, Rabais employé, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
CAA Club Group
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 107 |
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
What You Will Do:
- Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing. - Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
- Counsel’s members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
- Utilizes relevant CAA partner websites to counsel and process various product transactions
- Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
- Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
- Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
- Displays a positive attitude towards CCG product, services and initiatives
- Demonstrate daily, the Core Values & Service Principles of CCG
- Replenish stock items as required.
- Performs other job-related duties as assigned.
Who You Are:
- Post-Secondary education in Insurance preferred.
- Working knowledge of Microsoft Windows and Microsoft Office applications.
- Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
- Minimum 1 – 2 years of experience in a similar or related position.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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