Première détection par notre source: le mois dernier
Guest Experience Agent - Gibbons Whistler, BC
@ Gibbons Whistler
Whistler, Colombie-Britannique
En bref
Gibbons Whistler is hiring a Guest Experience Agent to book adventures, venue tables, packages and event tickets for guests and to answer their inquiries across phone, email, in-person and digital channels. The role pays $22.00-$24.00 an hour with flexible schedules and staff perks.
Salaire :
22 $–24 $ de l’heure
Responsabilités :
- Serve as primary guest contact across phone, email and in person
- Manage bookings for Gibbons venues and The Adventure Group activities
- Upsell memberships, Après Passes and event packages
- Maintain reporting metrics and scorecards in Excel and Slack
- Lead quarterly projects in a chosen focus area
Résumé des exigences :
- At least one year in sales, hospitality or administrative roles, or equivalent education
- Excellent communication and interpersonal skills
- Proficient in Microsoft Outlook and Excel
- Quick learner with a flexible, adaptable mindset
- Familiarity with Fareharbor, SevenRooms or similar platforms is a plus
Outils et compétences
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-11-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Horaire flexible, Rabais employé, Mieux-être, Repas gratuits ou à rabais |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Gibbons Whistler
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Making People Happy since 1979
Description complète de l’entreprise
Gibbons has been celebrating with people since 1979. We operate venues, run festivals and events, brew beer, talk travel and throw parties! Sound good? Find out more about us, and our mountain home at www.gibbonswhistler.com. Our key to success has been in connecting our team’s passion with opportunity… and the opportunities here are endless. Our core purpose is to make people happy. Every day we strive to create more seconds of happiness in the things that we do, for the people we meet, and for the incredible team we are honoured to be surrounded by here in Whistler. Every year our great community of Whistler is blessed with attracting some of the most talented people from all over the world. At Gibbons we recognize that we are in the people business, because we know that a happy team creates happy energy and this leads to happy guests. It’s important to us that we listen to our team and our community. If they are thriving, then we will be too. We’re always looking for fun, outgoing, professional A players with a love for hospitality and the mountains. We’re a passionate, exciting and growing team! If you want to learn about business and leadership while throwing amazing parties in one of the greatest places in the world, then contact us at [email protected]. Watch this space world – Gibbons is growing.
- Abonnés LinkedIn
- 2 163
- Personnes associées sur LinkedIn
- 96
- Bureaux déclarés
- 505-4280 Mountain Square, Carleton Lodge, Whistler,, B.C. V0N 1B4, CA
- 4122 Village Green, Whistler, BC V0N 1B4, CA
- 1 - 4308 Main St, Whistler, BC V0N 1B4, CA
- 4119 Golfer’s Approach, Whistler, BC V0N 1B4, CA
- 4090 Whistler Way, Whistler, BC V0N 1B4, CA
- 4280 Mountain Square, Whistler, BC V8E 1B9, CA
- Catégories d’activité
- Hospitality
- Events
- Event Management
- Autres noms enregistrés
- Gibbons Whistler
- Spécialités
- Celebrations
- Event Planning
- Hospitality
- Corporate Events
- and Travel & Leisure
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Gibbons has been celebrating with people since 1979. We operate venues, run festivals and events, brew beer, talk travel and throw parties! Sound good? Find out more about us, and our mountain home at www.gibbonswhistler.com. Our key to success has been in connecting our team’s passion with opportunity… and the opportunities here are endless. Our core purpose is to make people happy. Every day we strive to create…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 201-500 employees |
| Siège social | Whistler,, B.C. |
| Type d’organisation | Privately Held |
| Fondée en | 1979 |
| Spécialités | CelebrationsEvent PlanningHospitalityCorporate Eventsand Travel & Leisure |
| Offres sur Jobsy | 36 |
| Voir la page |
Who We Are
At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.
Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.
The Opportunity
Do you love connecting with people and helping them make the most of their time in Whistler?
As a Guest Experience Agent, you’ll be the go-to person for all things fun. From booking adventures with The Adventure Group and selling tables and packages at Après hotspots like The Longhorn Saloon, to supporting ticketed festivals and organizing Barhop nights, you’ll help bring Whistler experiences to life.
At Gibbons Whistler, no two days are the same. You’ll connect guests with unforgettable experiences, share what makes Whistler special, and bring our purpose of Making People Happy to life through every interaction.
Wage and Perks of the Job
- $22.00-$24.00 hourly rate
- 50% off food & beverage at all Gibbons venues
- Adventure perks: 20% off The Adventure Group for you and your friends & family
- Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
- Wellness perks: 20% off at The Spa at Whistler
- Exclusive partner discounts at local Whistler businesses
- Flexible schedules and a supportive team culture
- Access to community events and staff appreciation nights
- Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
- Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.
What You Bring to the Table
- At least 1 year of experience or equivalent education in Sales, Hospitality, or Administrative roles.
- Quick learner with a flexible mindset, eager to adapt in a fast-paced environment.
- Skilled at managing guest inquiries promptly and professionally across multiple communication channels.
- Excellent communication and interpersonal abilities to build strong relationships with guests and team members.
- Proficient in Microsoft Outlook and Excel to support daily operations efficiently.
- Familiarity with platforms like Slack, Fareharbor, Peoplevine, SevenRooms, Toast, Podium, and Book4Time is a plus — full training provided.
Your Days Will Look Like
- Master and continuously update your expertise on all Gibbons offerings—from venues and festivals to memberships, The Spa, The Adventure Group, and more.
- Deliver exceptional guest service as the primary point of contact, building trust through responsive, reliable, and personalized interactions.
- Greet and assist guests promptly across multiple platforms: phone, email, in-person, and digital tools like Podium, Seven Rooms, and Fareharbor.
- Manage bookings and reservations for Gibbons venues and TAG activities, actively promoting upgrades and additional experiences.
- Collaborate with team members to ensure smooth communication and seamless guest journeys, using tools like Slack and Microsoft Outlook.
- Drive revenue growth by upselling memberships, Après Passes, and special event packages to enhance the guest experience.
- Own and maintain reporting metrics and scorecards, using Excel and Slack to track progress and identify opportunities.
- Champion a focus area—Guest Experience, Team Experience, Membership, or Community Engagement—and lead quarterly projects to innovate and improve with clear KPIs.
- Proactively research guest questions and follow up to exceed expectations, ensuring no inquiry goes unanswered.
- Support cross-functional initiatives and take on additional tasks as needed to foster a positive, collaborative culture.
Ready to be the heartbeat of Whistler’s most unforgettable experiences? Join Gibbons Whistler as a Guest Experience Agent and turn your passion for people and adventure into a rewarding career. Apply today and start making people happy—one smile, one booking, one amazing moment at a time!
At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!
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