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Publié il y a 3 mois

Guest Service Agent

@ InnVest Hotels

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Ottawa, Ontario

Temps plein
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SIGNAUX

En bref

InnVest Hotels is hiring a full-time Guest Service Agent to run the front desk: checking guests in and out, handling reservations, payments and guest requests. The role requires a high school diploma, some customer service experience and a valid provincial driver's licence, with nights, weekends and holidays and a fast-paced, stressful environment. A personal vehicle is a primary job duty.

Responsabilités :

  • Check guests in and out and process payments
  • Book reservations and coordinate with reservations
  • Respond to guest requests and resolve minor complaints
  • Handle departmental cash, receipts and guest accounts
  • Issue and control guest safe-deposit items

Résumé des exigences :

  • High school diploma or equivalent
  • Some customer service experience
  • Valid provincial driver's licence
  • Strong interpersonal and computer skills
  • Typing skills
  • Willing to work nights, weekends and holidays

Outils et compétences

POSkeyboardcomputer
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-08-05
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejour, soir, jours fériés, heures supplémentaires, fins de semaine, nuit
Déplacementsavion : aucun · route : minimes
Milieu de travailHôpital ou clinique
PositionSurtout debout
Exigences physiquesphysique faible · ordinateur modéré
Permis et certificationsValid Provincial Driver's License
Permis de conduireexigé, avec véhicule
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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InnVest Hotels

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

PASSION DRIVES PERFORMANCE

Description complète de l’entreprise

Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Abonnés LinkedIn
9 535
Personnes associées sur LinkedIn
247
Bureaux déclarés
  • 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
Catégories d’activité
  • Email
  • Real Estate
Autres noms enregistrés
  • Algonquin Resort
  • InnVest Hotels
Spécialités
  • Hospitality
  • Real Estate
  • Asset Management
  • and Hotel Management
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but…

ChampValeur
SecteurHospitality
Taille5,001-10,000 employees
Siège socialToronto, Ontario
Type d’organisationPrivately Held
SpécialitésHospitalityReal Estate Asset Managementand Hotel Management
Offres sur Jobsy130
LinkedInVoir la page
Description

Primary Responsibilities

  • Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
  • Issues, controls and releases guest safe-deposit
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and
  • Follows company policies and
  • Personal vehicle to travel locally or to other locations is a primary job duty.

Note: Other duties as assigned by supervisor or management

Health and Safety

  • Follow hotel safe work procedures and policy, including the use of personal protective equipment.
  • Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
  • Report all injuries or illnesses to a supervisor or manager
  • Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

Relationships:

Internal:

Engineering:

To relay guest needs for service.

Accounting:

To seek credit approval for payment processing.

Housekeeping:

To verify room availability.

External:

Hotel guests: To sell and provide customer service; to resolve problems.

Transportation Companies: For guest transportation, Lost Bags,

distressed Passengers

Local Businesses: To provide information for guest; develop relationships

Education/ Experience: High School diploma or equivalent and some customer service experience.

Certification and/or License Requirement : Valid Provincial Driver's License

Skills: Interpersonal skills Computer skills Typing

Working Conditions

Will be required to work nights, weekends and holidays.

Will be required to work in a fast paced, stressful environment. May be asked to work overtime

Guest Service Representative

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often.

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