Guest Service Manager l Full-Time l Radisson Blu Toronto Downtown

Guest Service Manager l Full-Time l Radisson Blu Toronto Downtown

Why Join Us?

Radisson Blu Toronto Downtown - a part of Choice Hotels’ Radisson Blu collection, is an iconic, stylish and sophisticated hotel option perfect for both business and leisure travelers in Toronto’s most beautiful neighbourhood, the waterfront. It is a hotel that offers more than a comfy bed and a friendly smile, a whole new travel experience!

We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Radisson Blu Toronto Downtown is the place for you! In joining Radisson Blu Toronto Downtown, you join a portfolio of brands with Choice Hotels. Be where you can do your best work,​ begin your purpose, belong to an amazing team, and become the best version of you. Radisson Blu celebrates style, artistic interests, and local know-how. If this sounds like a match, you’ll fit right in!

A serene waterfront experience is what guests notice first at Radisson Blu Toronto Downtown. Just slightly tucked away from the hustle and bustle of the big city, it is the perfect spot to relax and recharge while also being in on the action. The Radisson Blu Toronto Downtown is a star all on its own. It is just a couple of steps away from the CN Tower, Rogers Centre, Ripley’s Aquarium, and just across the lake you will find Toronto’s stunning centre island as well as Billy Bishop Airport.

Are you ready for your next career move? Here’s what’s in it for you:

• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credit
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development (growth opportunities within our portfolio of properties)
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

In addition to the core job requirements, skill sets and work-related experience; the Guest Service Manager will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels.
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

Your Role

Reporting to the General Manager:

Radisson Blu Toronto Downtown is currently recruiting for a Guest Service Manager – Full Time! In this role, you will:

• Ensure exceptional guest service, prompt attention, personal recognition, greetings, and effective resolution of complaints.
• Oversee daily front office operations while maximizing occupancy, hotel revenue, and RevPAR.
• Recruit, train, supervise, schedule, and support Front Desk/Guest Services employees while maintaining service standards.
• Ensure proper cash handling, credit transactions, guest security, internal controls, and adherence to hotel policies and procedures.
• Maintain reports, records, supplies, budgets, and business plans while coordinating effectively with other hotel departments.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short, we want you to help us build something exceptional.

What You Bring to the Table

• 1 year of experience providing excellent guest service, handling complaints, and ensuring guest satisfaction.
• Experienced in managing daily front desk operations, check-ins/check-outs, guest requests, and problem-solving.
• Experience training, supporting, scheduling, and supervising front desk team members.
• Familiar with hotel revenue, occupancy, RevPAR, cash handling, and financial procedures.
• Strong communication, leadership, and time-management skills, with the ability to stay calm and professional in a busy hotel environment.
• Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.

This posting is for an existing vacancy.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.