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Publié il y a 2 mois

IT Support Specialist

@ Adaria Vending Services Limited

Toutes ses offres Site Web

Concord, Ontario

Temps plein2+ ans d’expérience
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En bref

Adaria Vending Services Limited is hiring a full-time IT Support Specialist in Toronto (Concord) to handle internal staff IT support and first-line support for customers of its AdariaPay payments platform. The work covers account and device setup, Microsoft 365 and network issues, and troubleshooting payment terminals, with escalation to senior technical staff and building documentation as they go. Two years of IT support experience is required.

Responsabilités :

  • Resolve internal staff IT issues including accounts, devices, M365 and network
  • Provision and deprovision accounts and devices
  • First-line support for payment terminal customers using runbooks
  • Escalate complex payment and protocol issues to technical team
  • Build troubleshooting runbooks and knowledge base

Résumé des exigences :

  • 2+ years in IT support, helpdesk or technical support
  • Working knowledge of Microsoft 365 and Windows
  • Networking fundamentals a plus
  • Strong communication skills
  • Self-directed, able to build documentation
  • Based in or able to commute to Toronto (Concord) office

Outils et compétences

Microsoft 365Windows
Source et dates

Site carrière / système de candidatures · jazzhr

Date publiée par l’employeur
2026-09-13
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineTI
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Adaria Vending Services Limited

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

delivering the future of unattended retail

Description complète de l’entreprise

Adaria Vending Services specializes in logistics and fulfillment services for unattended retail. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a need to quench thirst and satisfy hunger. We're a young, dynamic team dedicated to providing industry leading fulfillment to all points of sale and clients located in southern Ontario. Our heavy focus in technology has helped us grow an efficient operation, while at the same time relieving our customers of frustrations that usually arise from unattended services.

Abonnés LinkedIn
3 137
Personnes associées sur LinkedIn
15
Bureaux déclarés
  • 7305 Woodbine Avenue, Markham, ON L3R3V7, CA
Catégories d’activité
  • Logistics
  • Vending and Concessions
  • Food and Beverage
Autres noms enregistrés
  • Adaria Vending Services Limited
Spécialités
  • Vending Machines
  • Micromarkets
  • Office Coffee Services
  • Breakroom Design
  • Vending Technology
  • Unattended Retail
  • Telemetry
  • and Cashless Payments
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Adaria Vending Services specializes in logistics and fulfillment services for unattended retail. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a need to quench thirst and satisfy hunger. We're a young, dynamic team dedicated to providing industry leading fulfillment to all points of sale and clients located in southern Ontario. Our heavy focus in…

ChampValeur
SecteurFood and Beverage Services
Taille11-50 employees
Siège socialMarkham, ON
Type d’organisationPrivately Held
Fondée en2010
SpécialitésVending MachinesMicromarketsOffice Coffee ServicesBreakroom DesignVending TechnologyUnattended RetailTelemetryand Cashless Payments
Offres sur Jobsy4
LinkedInVoir la page
Description

Adaria is looking for an IT Support Specialist to own two connected responsibilities: day-to-day internal IT support across our Toronto office, and front-line customer support for external customers using our payments technology platform serving unattended retail and vending operators.

This is a hands-on, generalist role for someone who's comfortable troubleshooting a laptop issue in the morning and a payment terminal issue in the afternoon. You'll be the first point of contact for both — building runbooks and documentation as you go — with a clear escalation path to senior technical staff for anything that requires deeper protocol-level or platform-level expertise.

What You'll Do

Internal IT Support

  • Resolve day-to-day IT issues for staff: account access, device setup, email/M365, printers, basic network connectivity
  • Provision and deprovision accounts and devices for new hires and departures
  • Support office network and Wi-Fi issues, escalating hardware/config problems as needed
  • Coordinate with external vendors (ISPs, hardware suppliers) on IT-related issues
  • Maintain an internal knowledge base of common issues and fixes

External Customer Support

  • Serve as first-line support for customers reporting issues with payment terminals or transaction processing
  • Triage and resolve known issues using documented runbooks (terminal resets, connectivity checks, status verification)
  • Track and log recurring issues to help identify systemic problems
  • Escalate novel or complex issues (protocol-level faults, gateway integration problems, suspected fraud patterns) to the technical team promptly
  • Communicate clearly and calmly with customers experiencing payment disruptions — this is revenue-impacting for them, so responsiveness matters

Documentation & Process

  • Build out troubleshooting runbooks and a knowledge base for both IT and AdariaPay support as issues are resolved, since formal documentation doesn't yet exist
  • Flag patterns or recurring pain points to leadership

What We're Looking For

  • 2+ years in an IT support, helpdesk, or technical support role
  • Comfortable learning new technical domains quickly — no prior payments/POS experience required, but you should be excited to develop it
  • Working knowledge of Microsoft 365 / Windows environments; networking fundamentals a plus
  • Strong communication skills — you'll be the calm, clear voice on both internal and customer-facing tickets
  • Self-directed: comfortable building process and documentation where none currently exists
  • Based in or able to commute to the Toronto (Concord) office

Nice to Have

  • Exposure to POS or payment terminal systems
  • Familiarity with ticketing/helpdesk tools
  • Basic scripting or automation experience

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