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IT Support Specialist - Events & VIP Users

@ Bombardier

Toutes ses offres Site Web

Dorval, Québec

8+ ans d’expérience
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SIGNAUX

En bref

Bombardier is hiring an IT Support Specialist to support VIP and Gold users on day-to-day IT issues and to support IT events. The role covers real-time troubleshooting, escalation to an SDM or manager, and meeting SLA targets. The posting states a day shift, regular employment and a competitive base salary, with hybrid work when applicable.

Responsabilités :

  • Support VIP/Gold users on day-to-day IT issues
  • Diagnose and repair end-user computing issues
  • Support IT events and enable required IT setup
  • Collaborate with business support teams on IT events
  • Complete VIP/Gold incidents and requests within SLA

Résumé des exigences :

  • IT diploma or degree or relevant experience
  • 8-10 years of VIP/Gold technical support experience
  • Good understanding of ITIL and ServiceNow
  • Experience supporting IT events
  • Excellent French and English communication skills

Outils et compétences

MicrosoftAdobeIntuneMECMApple

Avantages mentionnés

Assurance maladieSoins dentairesAssurance vieRégime de retraiteProgramme d’aide
Source et dates

Site carrière / système de candidatures · successfactors

Date publiée par l’employeur
2026-09-23
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-18

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineTI
Expérience8 an(s) et plus
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Candidatures encouragées2ELGBTQI+, Personnes handicapées
FormationCollégial (DEC) (préféré)
Domaines d’étudesInformation Technology
Avantages mentionnésRégime de retraite, Mieux-être

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Bombardier

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Where heart meets mastery

Description complète de l’entreprise

Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.   Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia.   For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.   

Abonnés LinkedIn
1 202 510
Personnes associées sur LinkedIn
24 921
Bureaux déclarés
  • 400 Côte-Vertu Ouest, Dorval, Québec H4S 1Y9, OO
  • 800 boul. René-Lévesques Ouest, Montréal, Québec H3B 1Y8, CA
  • 10 Kallang Ave, Singapore, Singapore 339510, SG
  • 1 Learjet Way, Wichita, KS 67209, US
Autres noms enregistrés
  • Bombardier
Spécialités
  • Transportation
  • Engineering
  • Aerospace
  • Aviation
  • and luxury
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter…

ChampValeur
SecteurAviation and Aerospace Component Manufacturing
Taille10,001+ employees
Siège socialDorval, Québec
Type d’organisationPublic Company
SpécialitésTransportationEngineeringAerospaceAviationand luxury
Offres sur Jobsy1 239
LinkedInVoir la page
Description

When applicable, Bombardier promotes flexible and hybrid work policies.


Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.


Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

What are your contributions to the team?

  • Support the VIP/Gold users on day-to-day IT issues, being a primary point of contact to resolve IT issues in real time.
  • Provide support on technology platforms like Microsoft, Adobe, Intune, MECM and Apple.
  • Collect all essential technical information pertaining to issues, analyze, troubleshoot, and escalate to an SDM/Manager when necessary.
  • Be responsible for diagnosing and repairing EUC issues, installing, and configuring hardware and software as required and ensuring optimal performance.
  • Be responsible to support IT events and enable necessary IT setup as required by business.
  • Proactively reach out to different business support teams for effective collaboration on IT events.
  • Complete all VIP/Gold incident and requests within agreed SLA.

How to thrive in this role?

  • You have a degree or diploma in a relevant field of Information Technology or relevant experience
  • You have 8-10 years’ work experience in providing VIP/Gold technical support.
  • You have good understanding of ITIL and Service Now platform.
  • You have relevant experience in supporting IT events.
  • You have excellent communication skills in both French and English.
  • You have excellent customer service skills with a key focus on helping end users.
  • You have strong problem-solving skills and adaptability to learn quickly in a changing environment.
  • You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job IT Support Specialist - Events & VIP Users

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 15728 IT Support Specialist - Events & VIP Users

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