Publié il y a 13 jours
IT Support Specialist - Head Office (Yorkdale)
@ Retailors
Ontario
En bref
Retailors is hiring an IT Support Specialist for its Head Office at Yorkdale to support five brands and retail store teams. The role covers front-line end-user support, POS and ERP systems, retail hardware, networking, MDM and store deployments, with weekend, holiday and on-call availability and regular travel across the GTA. Pay is $60,000 to $65,000 per year.
Responsabilités :
- Provide front-line technical support to onsite and remote users
- Support POS, cash register and ERP systems
- Install and troubleshoot retail hardware and network printers
- Support stores on weekends, holidays and after hours
- Assist with new store setup and deployment
Résumé des exigences :
- Minimum 3 years of end-user and remote technical support (mandatory)
- Hands-on experience with ERP and retail POS environments (mandatory)
- Experience with Active Directory and Azure AD / Entra ID
- Strong Windows and Microsoft SQL Server knowledge (mandatory)
- Solid networking knowledge including VLANs, routing and firewalls
- Valid driver's licence and willingness to travel
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-10-29
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | TI |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jours fériés, fins de semaine |
| Déplacements | avion : aucun · route : modérés |
| Milieu de travail | Bureau, Magasin |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis de conduire | exigé |
| Candidatures encouragées | Personnes handicapées |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Retailors
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
#retailors, #foxgroup
Description complète de l’entreprise
Retailors, a Fox Group company is a leading fast growing retailer, specializing in sports, athleisure, and urban segment - a global partner of choice of NIKE, FOOT LOCKER, and Converse. Retailors owns, operates and develops partnered stores of Nike and Footlocker, and the distributor of CONVERSE. Retailors rapidly expands its stores network through acquisitions and new openings, Retailors is positioned to become an international sports and athleisure retail leader. With offices in TLV, Amsterdam, Warsaw, Paris, Toronto and Melbourne, Retailors operates in the Netherlands, Belgium, Germany, Sweden, Denmark, Norway, Finland, Austria, Switzerland, Poland, Czech Republic, Slovakia, Hungary, Croatia, France, Canada, Australia, New Zealand and Israel.
- Abonnés LinkedIn
- 12 024
- Personnes associées sur LinkedIn
- 859
- Bureaux déclarés
- Amsterdam, NL
- Autres noms enregistrés
- Retailors
- Retailors NA Limited Partnership
- Retailors Netherlands B.V.
- Retailors Poland Sp. z o.o
- Retailors France
- RETAILORS
- Le profil indique une agence de recrutement
- Non
Retailors, a Fox Group company is a leading fast growing retailer, specializing in sports, athleisure, and urban segment - a global partner of choice of NIKE, FOOT LOCKER, and Converse. Retailors owns, operates and develops partnered stores of Nike and Footlocker, and the distributor of CONVERSE. Retailors rapidly expands its stores network through acquisitions and new openings, Retailors is positioned to become an…
| Champ | Valeur |
|---|---|
| Secteur | Retail |
| Taille | 5,001-10,000 employees |
| Siège social | Amsterdam |
| Type d’organisation | Public Company |
| Offres sur Jobsy | 22 |
| Voir la page |
Who We Are
Retailors is a leading and rapidly expanding retailer specializing in the sports and athleisure industry. We are proud to be the global partner of choice for operating Nike retail locations across Canada, Europe, Australia, New Zealand, and Israel.
As part of the Fox Group, Retailors Canada continues to expand its footprint across the country. Our IT team plays a critical role in supporting this growth by delivering reliable technology solutions that keep our Head Office and retail operations running efficiently.
Who We're Looking For
We are seeking an experienced IT Support Specialist to join our Head Office team. This role provides technical support across all five of our brands, working closely with both Head Office employees and retail store teams. The ideal candidate is a proactive problem solver, an exceptional team player, and thrives in a fast-paced retail environment.
Responsibilities include, but are not limited to:
- Provide front-line technical support to onsite and remote end users.
- Support Point-of-Sale (POS) systems, cash register environments, and ERP systems.
- Install, configure, and troubleshoot HP Retail hardware, including touchscreens, receipt printers, barcode scanners, and HP/Dell desktops and laptops.
- Support network printers and resolve general network connectivity issues.
- Troubleshoot and support networking technologies, including:
- VLANs
- SSL tunneling
- SSL clients
- Provide technical support to retail stores during weekends, holidays, and outside regular business hours, as required.
- Travel between retail locations to support day-to-day operations and new store openings as well projects,
- Assist with the setup and deployment of new retail stores in a fast-paced environment.
- Support Mobile Device Management (MDM) solutions, including ManageEngine MDM, Apple device management, and Android device management (asset).
Qualifications
- Minimum of proven five (3) years of experience providing end-user and remote technical support (mandatory).
- Proven hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory).
- Experience managing Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID.
- Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration.
- The ideal candidate will have extensive hands-on experience with Microsoft SQL Server (STD\Express) and a strong
understanding of database architecture, performance tuning, query optimization, and troubleshooting.
(mandatory).
- Experience supporting and troubleshooting network printers.
- Solid understanding of networking concepts, including VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies.
- Ability and willingness to work flexible hours, including weekends, holidays, and on-call support when required.
- Valid driver's license with the ability to travel between retail locations as needed.
Work Location
- Primarily onsite at our Head Office located at Yorkdale Shopping Centre.
- Regular travel to retail store locations throughout the Greater Toronto Area is required.
- Additional travel may be required to support new store openings, urgent technical issues, and on-call support.
Pay range: $60,000 – $65,000
This is a vacant position.
Retailors (Fox Group) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
We thank all applicants for your interest in this exciting opportunity; however, only qualified applicants will be contacted
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