Publié il y a 16 jours
Manager, Application Support
@ CAA Club Group
Thornhill, Ontario
En bref
CAA Club Group is hiring a Manager, Application Support to own the operational stability, availability and performance of business-critical web, integration and RPA applications. The role leads production support teams, incident and release management, and reporting to leadership. The posting states a hybrid arrangement and a salary range that is not inclusive of total compensation.
Responsabilités :
- Own operational stability and performance of application and automation portfolios
- Lead production support, incident and problem management
- Oversee web, mobile and RPA production support
- Coordinate releases and deployments across applications
- Report operational performance to leadership
Résumé des exigences :
- 8+ years supporting enterprise applications
- 3+ years leading application support teams
- Experience with RPA platforms such as UiPath or Power Automate
- Experience with monitoring tools such as Datadog or Splunk
- Knowledge of ITIL-based service management
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-10-22
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-24
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Gestionnaire |
| Domaine | TI |
| Expérience | 8 an(s) et plus |
| Expérience en gestion | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | ITIL Foundation |
| Candidatures encouragées | Personnes handicapées |
| Avantages mentionnés | Aide aux études, Prime de rendement, Rabais employé, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
CAA Club Group
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 106 |
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
- At CCG, we are committed to delivering an exceptional Associate experience. We offer:
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
What You Will Do
- Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios
- Lead production support activities including incident, problem, and service request management
- Establish and maintain operational support processes, standards, runbooks, and knowledge management practices
- Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency
- Lead support teams responsible for business-critical web applications, integrations, APIs, and RPA production bots
- Ensure timely triage, escalation, communication, and resolution of production incidents
- Oversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutions
- Monitor bot performance, job execution, scheduling, and exception handling
- Coordinate production releases and deployments across applications and automation solutions
- Manage release schedules, deployment planning, implementation activities, and production validations
- Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
- Collaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are met
- Provide operational dashboards, performance reporting, and service reviews to leadership
- Act as an escalation point for critical business-impacting incidents
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
- 8+ years of experience supporting enterprise applications and technology platforms
- 3+ years of experience leading application support, production operations, or service delivery teams
- Experience supporting web applications, APIs, integration platforms, or enterprise business systems
- Experience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologies
- Experience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalent
- Strong understanding of incident management, problem management, change management, and release management processes
- Experience working in cloud and hybrid environments
- Knowledge of reliability engineering, operational excellence, and automation best practices
- Experience with ITIL-based service management practices
Nice to Have
- Insurance industry experience
- Guidewire platform knowledge
- Experience supporting customer-facing digital applications
- Azure or cloud platform experience
- ITIL Foundation certification
- Experience with DevOps, CI/CD pipelines, and release automation
- Knowledge of scripting, automation, or application monitoring solutions
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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