Night Auditor

Join the Front Office team at Sparkling Hill Resort! We have a position available for a service oriented individual for the full-time position of Night Auditor.

The Night Auditor responsibilities include:

• Ensure the current day's revenue balances are reconciled, the payments to the guest ledger are processed.
• Prepare daily management reports as required.
• Complete system back-ups as required.
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business.
• Balance and audit all Front Office postings and settlements.Verify that all departments have posted all their revenues.
• Verify that all departments have posted all their revenues.
• Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries.
• Be the main point of contact for guests during overnight shifts.
• Answer internal and external phone calls and messages and be able to book guest reservations.
• Assist Reception team members with check ins and check outs, assigning rooms, and processing group arrivals and departures.
• Assist with guest requests and needs.
• Resolve complaints and claims.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services, and general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments, as applicable.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.
• Other duties as assigned.

Qualifications:

• Secondary (high) school graduation certificate or equivalent experience
• Previous front office experience is preferred, but not required
• Computer literate in Microsoft Window applications and relevant computer applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to work weekends and holidays

Licence/Certification:

• First Aid Certification (preferred)

Job Types: Full-time, Permanent

Perks & Benefits:

• Discounted food and spa treatments
• Gift Shop discount
• Deeply discounted room rates available to team members
• Company events
• Monthly employee incentives
• Extended health benefits (dental care, vision care etc.) after 6 months for full-time employees (at least 30 hours weekly)
• Training and development opportunities

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (required)
• Staff Housing is potentially available in shared rooms for full-time employees working 40 hours per week. Please inquire during your interview if interested.

Work Location: In person

Qualified candidates may submit their applications online, incl. a detailed resume, to Ms. Toni Williams-Gibbs, Guest Experience Manager. Only candidates selected for interviews will be contacted.