Rate Quote Follow-Up Specialist

POSITION SUMMARY

The Rate Quote Follow-Up Specialist is responsible for following up with customers on outstanding rate quotes and helping turn quoting opportunities into business for Van-Kam Freightways Ltd. This role works closely with the Pricing and Sales teams to ensure customers receive timely follow-up, identify potential opportunities, and pass qualified leads to the appropriate Sales representative.

The successful candidate will be comfortable speaking with customers, highly organized, and able to provide consistent follow-up while delivering a high level of customer service.

ABOUT US

Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1–3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada.

KEY RESPONSIBILITIES

• Follow up with customers on outstanding rate quotes in a timely and professional manner.
• Connect with customers to understand the status of quoted business and identify potential opportunities.
• Work closely with Pricing and Sales to support customer needs and help secure quoted business.
• Identify potential sales opportunities and pass qualified leads to the appropriate Sales representative.
• Maintain accurate and up-to-date notes on customer conversations, quote status, and follow-up activities.
• Build positive relationships with customers through consistent and professional communication.
• Share relevant customer feedback and information with Sales, Pricing, and other internal departments.
• Provide excellent customer service and represent Van Kam professionally in all interactions.

QUALIFICATIONS & EXPERIENCE

• Previous experience in customer service, sales, inside sales, or a similar customer-facing role is required.
• Knowledge of trucking and LTL transportation is required.
• Understanding of freight pricing and rates is considered an asset.

SKILLS & COMPETENCIES

• Strong verbal and written communication skills.
• Comfortable speaking with customers by phone and email.
• Strong organization and follow-up skills.
• Customer-focused with a professional and positive approach.
• Strong attention to detail and accurate record keeping.
• Ability to manage multiple outstanding quotes and priorities.
• Ability to work collaboratively with Sales, Pricing, and other internal departments.
• Self-motivated and results oriented.
• Proficiency with Microsoft Office and the ability to learn internal systems.

WORKING CONDITIONS

• Full-time, office-based position.
• Regular computer and telephone use.
• Frequent interaction with customers and internal departments.
• Fast-paced environment requiring strong organization and consistent follow-up.

OUR VALUES

Develop, Care & Achieve.

Why Work for Van Kam?
There is a reason over 30% of our staff have been with us for more than 10 years!

• Work-life balance. We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers so they can spend less time on the road and more time with the ones they love.
• Competitive wages. We offer competitive wages and are committed to staying competitive within our industry.
• Benefits. We cover 100% of our employees benefit premiums and contribute to a company funded pension plan. Enjoy the benefits, all while keeping more of your paycheck in your pocket.
• Development. True to our values, we are committed to helping our employees succeed. Whether it is through career growth and advancement opportunities or investing in your training and education, we are here to support you along the way.
• We care about the things that matter to you. We regularly send out surveys to our employees to understand their experiences and learn how we can make their time at work better. We work hard to have an open-door management policy and cultivate an environment that welcomes and supports new ideas and ways of doing things.
• Make a difference. Trucking is vital to our communities. Here at Van Kam, we serve a broad range of industries from forestry and mining to retail, food, and auto. Come to work every day knowing you are making a difference and contributing to our purpose of uniting communities and improving lives.
• Giving Back. Van Kam supports over 25 non-profit organizations and local charities each year through both financial contributions and volunteer efforts. We also match employee donations up to $150 per employee per year to ensure we can support the organizations that matter to you.
• Environmental Sustainability. We have Green Initiative programs to limit our carbon footprint which include things like governing road speeds to reduce fuel consumption, equipping new tractors with clean emissions technology and investing in technology to limit paper use, just to name a few!
  

“Van Kam is an Equal Opportunity Employer Committed to Environmental Responsibility”