Resource Engagement Manager (12-month Contract)

Why you’ll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The Impact You Will Have:

The Resource Engagement Manager will be responsible for partnering with sales, presales and Resource Management to manage our placed consultants and the customers they support, ensuring successful engagements and identifying opportunities to grow our consulting and staff augmentation business. We will be looking for you – and your passion, to join our team of innovative experts who lead the delivery of our Strategic Resourcing offering to contribute directly to our company’s performance and growth.

What You'll Do:

• Provide day-to-day management and leadership for consultants placed with customers, including onboarding and offboarding, regular meetings and communications, and coaching and mentoring.
• Serve as the escalation point for any issue related to a consultant, their engagement or the customer, and establish achievable outcomes.
• Establish, maintain, and develop effective customer and consultant relationships through regular check-ins, issue management and ongoing feedback.
• Take a lead role in running the delivery by working directly with the customer to ensure a successful engagement and CSAT result.
• Monitor engagement health and financials, and provide weekly status reports to sales account teams and customers.
• Own the accuracy and integrity of engagement data in our reporting tools, including the consultant roster, rates, partner information, customer insights, and engagement start and end dates.
• Partner with Resource Management on capacity planning and forecasting, including consultant extensions, backfills and transitions.
• Work closely with sales and presales to identify and validate additional staffing needs and potential Strategic Resourcing engagements within the customer environment.
• Advise and partner with account managers to identify opportunities for staff augmentation with customers.
• Follow existing processes in the delivery of the Strategic Resourcing offering; make recommendations to the Manager, Strategic Resourcing for changes or improvements that focus on areas like increased efficiency, revenue growth, profit optimization, etc.
• Ensure consultants meet/exceed Softchoice quality standards and are properly equipped to interact with Softchoice customers.
• Encourage consultant use of Softchoice and WWT resources, including WWT’s Advanced Technology Center (ATC) and technical experts, and reinforce company values and business practices.
• Demonstrate high quality customer service by working closely with Services’ teams and consultants to evolve and improve the quality of service and the overall customer experience.
  
  

What You'll Bring To The Table:

• Experience managing consultants or technical staff within IT consulting, professional services and/or staff augmentation; experience in the staffing or recruiting industry is an asset
• Experience presenting to C-Suite and other decision makers.
• Take a lead role in running the delivery of services to complex organizations.
• Ability to build confidence and strong partnerships with customer hiring managers and stakeholders.
• Ability to monitor and manage engagement financials and reporting.
• Contributing to targeted revenue and margin goals through engagement growth, extension and retention.
• Proven ability to work independently as well as to perform effectively in a team oriented, charismatic environment.
• Strong business acumen and the ability to manage your time efficiently in a team oriented, charismatic environment.
• Strong communication skills (written, verbal and presentation).
• A college or university degree is desired.
  
  

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $95,000 to $105,000, annually.

Softchoice uses artificial intelligence (AI) at one or more stages of its hiring process, including to screen, assess, select and/or rank applicants. AI is used to support, and not to replace, human decision-making, and a member of our hiring team reviews candidates before employment decisions are made. Depending on the location of the role and the applicant, additional notices and rights may apply and will be provided separately where required.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected]. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7744

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