Security Systems Service Technician

Join our growing Systems Integration team and help support, maintain, and optimize integrated security technologies across British Columbia.

As a Security Systems Service Technician, you will be responsible for the ongoing support, maintenance, troubleshooting, and repair of electronic security systems, including CCTV, access control, intrusion detection, and related low-voltage infrastructure. This role offers the opportunity to work directly with clients, resolve technical challenges, and help ensure critical security systems remain reliable and fully operational.

Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

• Install, program, and service security systems including CCTV, access control, intrusion alarms (ULC fire monitoring systems and non-ULC), intercoms and perimeter detection
• Focus on diagnosing, troubleshooting, and repairing system issues across multiple platforms
• Perform routine maintenance and inspections to ensure systems remain reliable and fully operational
• Work closely with clients to identify issues, explain solutions, and provide responsive support
• Maintain accurate service records, reports, and test documentation
• Train end-users on system operation and basic troubleshooting
• Stay current with evolving technologies, products, and industry standards
• Follow all safety guidelines and company procedures
• Participate in on-call support as needed
• Assist, guide, and mentor junior technicians when required
• Support system upgrades, expansions, and small installation projects

Requirements

• 5+ years of experience in integrated security or low-voltage systems
• Experience servicing and supporting integrated security systems, including upgrades, expansions, and commissioning projects
• Valid Trades Qualification (TQ) certification, or currently working toward certification
• Valid driver's licence with clean record
• Experience and/or certifications with systems such as KEYSCAN, ICT, DSC, Honeywell Vista, Genetec, Avigilon, Milestone, AMAG, Kantech, Gallagher, Lenel, SES, AIPHONE, and others is considered an asset.
• Post-secondary education in electronics or a related field is an asset
• Technical troubleshooting, repair skills and system programming experience
• Ability to manage service calls independently with minimal supervision
• Good organization and time management
• Clear communication with clients and team members
• Ability to be available for On-Call rotations

Working Conditions

• Requires lifting (up to 50 lbs.), climbing, and working at heights
• Work may be indoors or outdoors, including construction environments
• May involve confined spaces, travel, and moderate noise levels
• This role may require occasional travel

Benefits & Company Perks

• $35-$45 per hour
• Health & dental benefits for full-time employees
• Up to $1,000 in referral bonuses when your friends join the team
• Professional Development & Internal Career Growth Opportunities (Training and Systems Certifications)
• A culture of respect and mentorship
• Access to exclusive employee discounts on over 5000 products & services
• Company vehicle, fuel card, phone allowance/company phone, tool allowance, and overtime opportunities available.
• Work with a wide variety of technologies across commercial, industrial, institutional, healthcare, government, and critical infrastructure environments.

Ready to Apply?

Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!

We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.

At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions.

Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.