Senior Piano Sales Specialist

ABOUT THE POSITION

At Merriam Music, we live and breathe the arts - but behind the curtain, we run one of the most successful sales operations of any small-to-medium business in Canada. Whether it’s connecting someone with their dream piano or enrolling a family into a lifetime of music lessons, our team combines artistry with strategy, and empathy with excellence.

You don’t need piano sales experience to succeed in this role. What you do need is drive. Curiosity. Confidence. The ability to listen, solve problems, and communicate with purpose.

Our systems are world-class, our mission is meaningful, and the financial opportunity is stable and meaningful. Your career path will be shaped around what you love to do. You'll be surrounded by professionals driven by teamwork and success, and rewarded every step of the way, and constantly inspired to do more.

So if you’re competitive, articulate, and love the world of music - your future might start right here. Because at Merriam Music, sales isn’t just a job...it’s a craft. And when done with heart, you make a real difference in peoples' lives, every day.

The candidate we're seeking is best described as someone who:

• Enjoys goal-oriented problem-solving, who is energized by challenges rather than frustrated or discouraged
• Is highly organized and excels in personal time management
• Is competitive with themselves, and enjoys pushing themselves to achieve
• Enjoys meeting & speaking to new people
• Enjoys learning technical or mechanical details about their hobbies or areas of interest
• Has a strong vocabulary, and is an effective written and verbal communicator
• Is able to make consistently positive first impressions on those around them
• Has a proven sales track record in any inside or outside sales position

Required Experience:

• Some experience playing an instrument, piano preferably, at any level
• Post-secondary education of any discipline
• At least 5 years of prior work experience (including self-employment), with available references
• At least 2 years of prior success in sales or similar
• Fluency with current cloud productivity software and basic workflow
  

The 'Nice to Haves':

• Marketing experience including developing and executing social media campaigns, fostering community engagement and creating SEO-focused content
  

RESPONSIBILITIES

1. Serve new & existing piano clients, educating them on our products and services, identifying enticing opportunities for them to purchase, and facilitating in the fulfilment process. Customers may be served in-person and virtually, including physically in a showroom, by phone, by SMS, email, at various promotional events, and online chat and social media.

2. Learn about, and maintain an expert-level knowledge of the marketplace, both products and competitors

3. Provide floor coverage at any of our 3 locations as needed; however salespeople would always have a home-base where the majority of their time was focused. We currently operate 3 GTA locations, in Oakville, Vaughan, and Toronto.

4. Participate in professional development, training, and team meetings, some of which may take place outside of standard shift times.

5. Adhere to company processes, procedures, approaches and general sales philosophies, as well as use tools and systems as provided.

PERKS

• Opportunity for advancement & performance-based rewards
• Vibrant company culture where everyone has a shared passion for music and education
• Membership in a co-op health benefits package, which offers coverage for dental, medical, and other various benefits
• Staff discounts for instrument purchases and lessons
  

Salary Expectations & Benefits:

The compensation structure includes both base salary in addition to performance-based commission. Successful candidates have the ability to earn between $90,000 - $130,000+ per year depending on performance level.

Schedule & Location:

The schedule includes a blended schedule included day shifts, evening shifts and consistent weekends, based out of our Toronto location (943 Eglinton Ave East), ideally with flexibility to go to our other two GTA locations as needed. This is an on-site and in-person role with little to no options to work remotely from home.

Merriam Music welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.