Publié il y a 17 mois
Suppor Lead - FinTech
@ Remote People
Canada
En bref
Remote People is hiring a Support Lead for a FinTech firm that powers real-time trading systems. The role leads a globally distributed support and investigation team across Canada and Japan, coordinating 24/7 shift schedules and on-call rotations. The posting describes a hybrid arrangement with 2-3 office days per week.
Responsabilités :
- Lead and manage a global support team across Canada and Asia
- Coordinate international shift schedules and on-call rotations
- Escalate and resolve technical issues affecting trading infrastructure
- Oversee production investigations and drive root cause analysis
- Monitor KPIs and SLAs and drive process improvements
Résumé des exigences :
- 5+ years in technical support or incident management
- Engineering or computer science background
- Proven leadership of support teams
- Experience with Jira, Zendesk and ITSM practices
- Strong cross-cultural communication skills
Outils et compétences
Source et dates
Site carrière / système de candidatures · teamtailor
- Date publiée par l’employeur
- 2025-06-19
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-30
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | Service à la clientèle |
| Expérience | 5 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Engineering, Computer Science |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Remote People
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Recruit, employ & incorporate in 150+ countries. EOR from $199/mo. Ranked #1 on G2.
Description complète de l’entreprise
The full-lifecycle global employment platform built to recruit, employ, and incorporate. Headquartered in New York, we operate across 150+ countries with owned infrastructure and dedicated human support, now powered by Command Center: the action-taking AI that completes your global HR work in plain language, not just advises on it. Command Center: Our proprietary, action-taking AI. Adjust pay, onboard, amend contracts, run terminations and more in plain language, with local compliance applied inside the flow, experts reviewing every high-impact change, and a full audit trail on everything. EOR: Employ full-time talent compliantly through infrastructure we control. Localized contracts, benefits, equity support, and accurate payroll across 150+ currencies, handled directly. Contractor of Record: Engage contractors worldwide with compliant agreements, proper classification, and on-time payments. Contractor Management: Centralize your existing contractor workforce with compliant onboarding, invoicing, and payments in one platform. Recruit: Source and vet candidates globally through our in-house talent team, ensuring technical and cultural fit before you interview. US PEO: Manage domestic teams with enterprise-grade benefits and HR infrastructure, without the administrative complexity. Global Mobility: Handle visas, work permits, and relocation in-house for seamless international moves. Incorporate: Transition to your own entities when headcount justifies it. We provide the legal and financial roadmap: bank accounts, registrations, and team transfers. Trusted by 3,000+ companies. Every client works with a dedicated account manager. EOR from $199/month. Ranked #1 on G2 for Ease of Use, Best Support, and Best Meets Requirements. One partner. One invoice. 150+ countries.
- Abonnés LinkedIn
- 103 371
- Personnes associées sur LinkedIn
- 439
- Bureaux déclarés
- 85 Broad St, New York, NY 10004, US
- Catégories d’activité
- Human Resources
- Employee Benefits
- Employment
- Payments
- Recruiting
- Professional Services
- Bookkeeping and Payroll
- Outsourcing
- Staffing Agency
- Autres noms enregistrés
- Remote People
- RemotePeople
- Spécialités
- Employer of Record
- EOR
- Global Payroll
- Global Hiring
- Remote Hiring
- Global Mobility
- International Recruitment
- Talent Acquisition
- Recruiting
- Contractor Management
- PEO
- HR Outsourcing
- Incorporation
- International Expansion
- Visa and Immigration
- HR Technology
- Workforce Management
- Contractor of Record
- Payroll Services
- and Global Compliance
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
The full-lifecycle global employment platform built to recruit, employ, and incorporate. Headquartered in New York, we operate across 150+ countries with owned infrastructure and dedicated human support, now powered by Command Center: the action-taking AI that completes your global HR work in plain language, not just advises on it. Command Center: Our proprietary, action-taking AI. Adjust pay, onboard, amend…
| Champ | Valeur |
|---|---|
| Secteur | Human Resources Services |
| Taille | 201-500 employees |
| Siège social | New York, NY |
| Type d’organisation | Privately Held |
| Fondée en | 2018 |
| Spécialités | Employer of RecordEORGlobal PayrollGlobal HiringRemote HiringGlobal MobilityInternational RecruitmentTalent AcquisitionRecruitingContractor Management |
| Offres sur Jobsy | 48 |
| Voir la page |
Join a leading-edge technology firm that powers real-time trading systems for some of the world’s most prominent financial institutions. We're looking for an experienced Support Lead to oversee Support & Investigation function for a globally distributed team operating across Canada and Japan.
This is a hybrid role (2–3 days per week in office) where you’ll play a critical role in delivering world-class support for our capital markets platform, coordinating global shift schedules to ensure seamless 24/7 support coverage that meets both operational, scheduling and legal requirements across countries.
What You'll Do:
Lead and manage a high-performing global support team - this is a global leadership position with your team in Canada and Asia
Coordinate international shift schedules and on-call rotations across time zones to ensure 24/7 support for clients
Ensure timely escalation and resolution of technical issues affecting trading infrastructure.
Oversee production investigations, analyze performance data and logs, and drive root cause analysis.
Act as the senior escalation point for complex issues.
Collaborate closely with DevOps, Engineering, and QA teams to continuously improve support operations.
Define, document, and optimize support processes and knowledge base materials.
Monitor KPIs and SLAs, and drive process improvements from client and internal feedback.
What You Bring:
5+ years of experience in technical support or incident management, ideally in FinTech or SaaS.
Engineering or Computer Science background – you’re comfortable with logs, SQL, and Linux terminals.
Proven leadership experience managing support teams in fast-paced environments.
Excellent interpersonal and cross-cultural communication skills—you’ll coordinate with stakeholders globally.
Experience with support tools such as Jira, Zendesk, and ITSM practices.
Ability to operate under pressure and handle high-stakes client issues with confidence.
Nice to Have:
Experience in capital markets, electronic trading systems, or finance.
Familiarity with FIX protocol, post-trade processes, cloud environments, and containerization (Docker/Kubernetes).
Arabic, Turkish or second language proficiency is a plus, but not required.
This is more than just a support role—it’s a leadership opportunity in a mission-critical domain. If you're driven by complex problem-solving, thrive in a global environment, and want to make a visible impact in the financial tech space, we want to meet you.
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