Publié il y a 2 mois
Support and Services Manager
@ Cansel Group of companies
Calgary, AB · Montréal, QC · Edmonton, AB · Burnaby, BC
En bref
Cansel Group of companies is hiring a Professional Services Manager to oversee consulting, implementation and technical support delivery. The role manages client engagements from requirements gathering to final execution, plus budgeting, resource allocation and a team of staff. The posting asks for a survey, 3D scanning, detailing, engineering or trades background and travel to jobsites.
Responsabilités :
- Oversee client engagements from requirements to final execution
- Monitor KPIs such as response times and project milestones
- Manage professional services budget, forecasting and revenue
- Build long-term partnerships with key customers
- Recruit, train, mentor and review staff performance
Résumé des exigences :
- Survey, 3D scanning, detailing, engineering or trades background
- Strong organizational skills across multiple concurrent projects
- Understanding of industry workflows and processes
- Ability to travel and comfortable working on jobsites
- Expert communication and executive presentation skills
Outils et compétences
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-08-28
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Gestionnaire |
| Domaine | Opérations |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | route : modérés |
| Milieu de travail | Chez les clients, Chantier, Bureau |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Cansel Group of companies
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 16 |
Professional Services Manager (PSM)
Oversee the delivery of expert services: consulting, implementation, and technical support.
Act as the bridge between a company’s internal teams and its customers, ensuring projects are completed on time, within budget, and to the client's satisfaction.
Core Responsibilities
- Service Delivery & Project Management:
- Monitor key performance indicators (KPIs) like response times, resolution rates, and project milestones.
- Oversee the lifecycle of client engagements, from initial requirements gathering to final execution.
- Establish and enforce service standards, methodologies, and best practices to ensure consistent quality.
- Client Relationship Management:
- Build and maintain long-term partnerships with key customers.
- Act as a senior point of contact for escalations and complex problem-solving.
- Solicit and analyze customer feedback to drive continuous service improvement (Tekla and Field).
- Financial & Resource Management:
- Manage the Professional Services budgeting, forecasting, and revenue tracking.
- Optimize resource allocation to ensure billable employees are utilized efficiently without burnout.
- Manage vendor relationships to maximize engagement and leverage resources when required.
Team Leadership & Development:
- Recruit, train, and mentor staff
- Conduct performance reviews and set growth targets for team members.
- Foster a customer-centric culture that emphasizes empathy and professional excellence.
- Coach to BP Swagger sales training
- Continuous learning on how to engage customers
Essential Skills
- Strategic Thinking: Ability to develop long-term service offerings and go-to-market plans.
- Communication: Expert level in presenting to executives and leading high-stakes negotiations.
- Technical Aptitude: Deep understanding of the industry’s specific products or services
- Organization: Highly proficient in managing multiple, concurrent high-priority projects.
- Personnel Management: Ability to listen and collaborate with team member
- Education: Regularly attend conferences, webinars, event, associations
Qualifications
- Survey, 3D scanning, detailing, engineering, trades background
- Organized
- Ability to see projects from start to finish. Scope project, build workflow, test and develop go to market strategy
- Be able to travel
- Comfortable on a jobsite
- Understanding of industry workflows and processes
Journal
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