2026-056 - TFT IMPACT Transitional Worker

Internal / External Job Posting: #2026-056

Please note that this is a temporary position with an expected end date of March 31st, 2027.

About Us:

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives. For more information, visit CMHA HPE.

Position Summary:

Working as part of a larger multidisciplinary team, the IMPACT Transitional Worker (ITW), under the general guidance of the Program Manager, is responsible for providing short-term, transitional case management services to individuals (primarily unattached) who have been identified by the IMPACT program as being high priority for dedicated follow-up support.

This position works in close partnership with the IMPACT Co-Response Worker (ICW) to facilitate engagement, service navigation, referrals, coping strategies, supportive counselling, harm reduction and relapse prevention planning, crisis and safety planning, follow-up, and communication. The dedicated follow-up support is an integral part of helping to ensure positive outcomes for clients and to reduce repeat ongoing involvement with police. All services are provided in accordance with the mission and established protocols of the agency.

The incumbent will be required to spend time in-office as well as in the community and local hospital(s). The home office for this position may be located either in Bancroft, Madoc, or Tweed. In addition to outreach provision, this position will entail participation on Situation Tables and delivering community presentations.

Minimum Qualifications & Experience:

• College diploma or university degree in a relevant area of study (e.g., social work, psychology, criminology, behavioural sciences).

• 2 years of relevant/recent experience providing services to individuals who live with a serious mental illness and substance use issues, in a community setting, preferred.

• An equivalent combination of relevant education and experience may be considered.

• Certification in First Aid and CPR is an asset.

• Applied Suicide Intervention Skills Training (ASIST) is an asset.

• Experience working within a case management model is preferred.

• Knowledge of and ability to apply discipline-specific principles and practices to individuals who live with a serious mental illness, within a client-centred approach.

• Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and associated side effects.

• In depth knowledge of substance use issues and treatment.

• Knowledge of and ability to incorporate best practices in community support for individuals living with a serious mental illness.

• Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental health and crisis stabilization.

• Demonstrated advanced clinical reasoning and decision-making skills.

• Ability to effectively utilize community resources and supports to meet the needs of individuals.

• Ability to work under pressure within a changing environment.

• Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information Protection Act, and other relevant legislation.

• Excellent communication and interpersonal skills to effectively engage community services and individuals, increasing awareness of services.

• Well-developed problem-solving, prioritization, and conflict resolution skills.

• Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.

• Basic computer skills in the use of database, word processing, spreadsheet, and communication applications; MS Office preferred.

• Ability to work flexible hours.

• Ability to travel between agency work sites and to community meetings.

• Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle, and provide proof of adequate vehicle insurance.

• Required to provide a satisfactory criminal record check (CRC) with vulnerable sector screening prior to hire.

Benefits & Perks:

At CMHA HPE, we prioritize the well-being and professional growth of our employees. For temporary employees, we offer a percentage of pay in lieu of benefits. We also offer a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

Accessibility Statement:

CMHA HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Equity, Diversity, & Inclusion Statement:

At CMHA HPE, we are committed to fostering an inclusive and equitable workplace where diversity is valued and celebrated. We welcome applicants from individuals of historically underrepresented, disadvantaged, marginalized, and equity-deserving groups, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, visible minorities, members of the LGBTQ2S+ community, those who identify as women, and others who bring unique perspectives and experiences.

Artificial Intelligence (AI) Disclaimer:

As part of our recruitment process, CMHA HPE uses artificial intelligence (AI) technology to assist in screening applicants, assessing whether candidates meet the minimum qualifications for a position, and identifying applicants who may be considered for the interview stage. AI is used as a support tool only. All hiring decisions, including regarding candidate selection and progression through the recruitment process, are reviewed and made by a member of our People & Culture team, the hiring manager, or another designated representative of CMHA HPE. This disclosure is provided in accordance with the requirements of the Ontario Employment Standards Act, 2000.