2026-068 - PFT Personal Support Worker (Residential Programs)

Internal / External Job Posting: #2026-068

About Us:

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives. For more information, visit CMHA HPE.

Position Summary:

The Personal Support Worker (PSW) is a member of the multi-disciplinary team at our Residential Programs. The PSW provides personal support and activities of daily living support to residents of the programs. The PSW provides services that directly support residents to adequately maintain their living environment and personal care activities while promoting learning and skills development. The PSW collaborates with members of the residential programs multi-disciplinary team in meeting the needs of residents to attain an optimal level of independence and wellbeing. The residents may have various diagnoses and/or issues related to mental health, substance use, communicable diseases, viruses, incontinence etc. All services are provided in accordance with the mission and established protocols of CMHA HPE.

Minimum Qualifications & Experience:

• Graduate from a college Personal Support Worker certificate program.

• 6 months to 1-year relevant experience providing PSW services.

• Knowledge of substance use/mental health is preferred.

• Current First Aid and Cardiopulmonary Resuscitation (FA/CPR) Certification.

• Current Non-Violent Crisis Intervention (NVCI) preferred or willingness to certify within 3 months of hiring.

• Current Suicide Intervention training (i.e., Applied Suicide Intervention Skills Training (ASIST) is an asset.

• Demonstrated knowledge of mental health symptoms, issues, psychotropic medications, and associated side effects is an asset.

• Knowledge of issues related to addictions is an asset.

• Good personal support needs assessment skills.

• Ability to work under pressure within a changing environment.

• Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information Protection Act, and other relevant legislation.

• Good communication and interpersonal skills.

• Well-developed problem-solving, prioritization and conflict resolution skills.

• Awareness of community resources.

• Ability to work effectively in a multidisciplinary team or independently, as required.

• Ability to take direction well.

• Ability to adjust to working in different social and economic environments.

• Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.

• Basic proficiency in computer skills; MS Office preferred.

• Ability to work flexible hours, including weekends.

• Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle, and provide proof of adequate vehicle insurance.

• Must have a satisfactory driving record free from automobile insurance claims and be able to produce a clean Uncertified Driver’s Abstract.

• Required to provide a satisfactory criminal record check (CRC) with vulnerable sector screening prior to hire.

Benefits & Perks:

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer- matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work- life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

Accessibility Statement:

CMHA HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Equity, Diversity, & Inclusion Statement:

At CMHA HPE, we are committed to fostering an inclusive and equitable workplace where diversity is valued and celebrated. We welcome applicants from individuals of historically underrepresented, disadvantaged, marginalized, and equity-deserving groups, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, visible minorities, members of the LGBTQ2S+ community, those who identify as women, and others who bring unique perspectives and experiences.

Artificial Intelligence (AI) Disclaimer:

As part of our recruitment process, CMHA HPE uses artificial intelligence (AI) technology to assist in screening applicants, assessing whether candidates meet the minimum qualifications for a position, and identifying applicants who may be considered for the interview stage. AI is used as a support tool only. All hiring decisions, including regarding candidate selection and progression through the recruitment process, are reviewed and made by a member of our People & Culture team, the hiring manager, or another designated representative of CMHA HPE. This disclosure is provided in accordance with the requirements of the Ontario Employment Standards Act, 2000.