Publié il y a 26 jours
2027 Campus Recruiting - L1 System Technical Support Engineer
@ Geek+
Toronto, Ontario
En bref
Geek+ is hiring a 2027 campus graduate as an L1 System Technical Support Engineer to take full responsibility for its warehouse systems and related customers. The work covers incident triage and resolution, service requests, documentation, and cross-team collaboration on a rotating 24/7 shift schedule. Fluent English, both written and spoken, is required.
Responsabilités :
- Own warehouse system support for Geek+ customers
- Triage and resolve incidents by impact and severity
- Handle service requests from users and operations
- Create and update incident procedures and knowledge base articles
- Support production incidents with Technical and Hardware Support
Résumé des exigences :
- Bachelor's degree or higher in a related computing field, class of 2027
- Fluent written and spoken English
- Comfortable with rotating 24/7 shifts
- Strong logical thinking and problem articulation
- Customer-service mindset and teamwork
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-10-15
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, nuit |
| Milieu de travail | Bureau, Entrepôt |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (exigé) |
| Domaines d’études | Computer Science, Software Engineering, Information Systems |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Geek+
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 1 |
Job Requirements:
1.Take full responsibility for all Geek+ warehouse systems and related customers.
2.Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules).
3.Communicate fluently in English, both written and spoken.
4.Prioritize, process, and resolve incidents based on impact, severity, and available resources.
5.Fulfill service requests from users and operations personnel.
6.Assist Technical Support in handling production incidents.
7.Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents.
8.Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases.
Qualifications (Academic Background)
- Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
- Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus.
- Must be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required.
Qualifications (Core Competencies)
- Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication.
- Prior experience in overseas exchange programs or English-medium projects is a plus.
- Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information.
- Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users.
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