24-HR Services Shelter Worker

INTERNAL/EXTERNAL

Job Title: 24-Hour Services Shelter Worker, Bethlehem United Shelter

Position Type: Bargaining Unit, Full-Time, Contract (Until March 31, 2027)

Number of Positions: 1

Reason for Posting: Existing Vacancy

Rate: $29.40 per hour

Vacation: 7% Vacation Pay

Hours: 37.5 hours per week, Sunday - Thursday, 12:00 AM – 8:00AM

Supervisor: Senior Manager, 24-Hour Services

Posting Date: July 27, 2026

Application Deadline: Until Filled

Location: 1161 Caledonia Road, North York, ON M6A 2W9

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Fred Victor Bethlehem United Shelter is a 70-bed site for women, men and couples who are homeless and facing challenges such as living with severe mental health issues and dealing with substance use. Clients are allowed to have their pets while staying at the shelter.

Does this sound like work you want to be a part of?

We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

• Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking statistical information.
• Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and Fred Victor’s policies and procedures.
• Support the residents with daily needs such as, informal counseling, basic core case management services and medication documentation.
• Do hourly room checks and building rounds.
• Clean, launder and strip beds.
• Complete stats as assigned by the Senior Manager.
• Follow up in a timely manner with clients and other team members.
• Clearly communicate with clients and other team members.
• Work with clients who are living with a partner in the shelter.
• Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the goals outlined in their case plans.
• Develop, facilitate and evaluate weekly Support Groups for shelter residents.
• Use emergency building systems and follow fire procedures.
• Meet monthly with the Shelter Supervisor for supervision.
• Liaise and support external agency staff while they are onsite delivering support services to clients.
• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures e.g., Anti-Harassment and Discrimination and the Staff Code of Conduct.
• Crisis intervention and conflict resolution.
• Work in accordance with the Ontario Occupational Health and Safety Act.
• Participate in on-going evaluation, development and review of shelter programs, policies and procedures.
• Work on organizational committees and participate in planning special events as negotiated with the Senior Manager.
• Other duties as assigned.

What You Bring to the Team:

• Strong administrative background and proven computer skills.
• 2 years of experience in a shelter setting.
• Educational background in social services or human services including continuing education aimed at deepening practice in working with vulnerable individuals.
• Direct experience working from a client centered approach with chronically homeless adults who come from racially and ethnically diverse backgrounds, who experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transgender, or have pets in their care.
• Strong assessment, informal counseling, analytical, and group facilitation skills.
• Highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
• Strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and decision-making skills.
• Extensive knowledge of community-based resources for low-income people.
• Ability to network with external agencies to meet client needs.
• Ability to work productively within a team setting and independently.
• Ability to constructively give and receive feedback.
• Ability and comfort to work in isolation with limited direct day-to-day supervision.
• Must have completed or in completion of the mandatory Toronto Shelter Standards certificate training.
• Must have completed Naloxone Training, CPR/First Aid.

What Sets You Apart:

• Strong organizational and administrative skills.
• Highly developed written and oral communication skills.
• Understanding of systems that cause and support homelessness, poverty, and discrimination.
• Knowledge of after-hours services in the GTA.
• Excellent skills in Word, Excel, Outlook, Teams, SMIS and Pirouette.
• Strong assessment, informal counseling, analytical, and group facilitation skills.
• Fluency in French is an asset.
• Experience with nutrition and cooking an asset.
• Non-violent crisis prevention and intervention certification is an asset.

Compensation and Benefits:

• For the 24-Hour Services Shelter Worker, Fred Victor offers an hourly rate of $29.40
• 7% Vacation Pay
• Access to employee and family assistance plan

How You Can Apply

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre. Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet. We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received relating to accommodation requests will be treated with confidentiality