Account Executive

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

Position Overview

Microserve is looking for a competent, motivated, and ambitious Account Executive to join our team in Calgary, Alberta. If you love finding new business opportunities and managing relationships with existing clients, this job is for you! You will be directly responsible for the maintenance and expansion of our customer base.

As an Account Executive, you will be responsible for identifying and developing new client prospects, managing client relationships, and ensuring the successful delivery of Microserve services and solutions to clients. You will develop comprehensive strategies to drive team success and own customer relationships.

Additionally, you will leverage your business and partnership relationships by researching the account to understand its operating model, business challenges, critical metrics, and growth strategy to develop a solution-based strategy to retain and build client relationships and partnerships.

Responsibilities:

• Actively seek, identify, qualify and develop new business opportunities specializing in IT Services and Solutions.
• Build strong client relationships and continue to build new opportunities within assigned accounts on an ongoing basis
• Develop and nurture solid business relationships with influencer's and decision makers within client organizations who will see you as a trusted IT advisor
• Work closely with other members of the team to develop and present technical solutions that are the best-fit for our clients’ needs
• Take overall responsibility for all aspects of the sales process to ensure the successful delivery of solutions and services within assigned client accounts
• Update and Manage Client information and opportunities in CRM
• Provide forecast and other reports as requested by management
• Act as an escalation point for clients on issues pertaining to all aspects of their relationships with Microserve
• Participate in call-based and other marketing or lead generation campaigns as required
• Consistently demonstrate a high level of teamwork through working cooperatively and effectively with other internal and external stakeholders
• Lead and/or participate in writing proposals and RFP responses for your clients.

Requirements:

• Degree/diploma in related Business field is strongly preferred
• Experienced in sales/account management within the IT Solutions and Services.
• Extensive knowledge and interest in local IT market and industry is strongly desired
• High level of skill with Microsoft Office Suite, especially Word and Excel.
• Excellent verbal and written communication skills; ability to make presentations to various clients
• Goal-oriented “go-getter” attitude to achieve targets through self-motivation and determination
• Demonstrated ability to maintain relationships
• Strong leadership skills will be considered an asset

What do you get?

• Time-off policies that promote work/life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Career advancement opportunities
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Professional development & Training reimbursement support